FCC Consumer Complaints – 17 July 2024
Introduction
On Wednesday, 17 July 2024, the Federal Communications Commission recorded 1015 consumer complaints relating to telecommunications services, complaint volume fell from 1093 complaints the previous day. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 451 complaints recorded.
Key statistics
- Total complaints
- 1015
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (451)
- Most reported state/territory
- California (112)
Where the complaints came from
Reports recorded on 17 July 2024 show 1015 complaints originating from 662 cities across 50 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 112 | 11.0% |
| Texas | 100 | 9.9% |
| Washington | 68 | 6.7% |
| Florida | 59 | 5.8% |
| New York | 54 | 5.3% |
| Pennsylvania | 46 | 4.5% |
| Arizona | 45 | 4.4% |
| North Carolina | 40 | 3.9% |
| Georgia | 36 | 3.5% |
| Michigan | 35 | 3.4% |
| Other states and territories | 420 | 41.4% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 737 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 737 | 72.6% |
| Internet | 223 | 22.0% |
| TV | 33 | 3.3% |
| Radio | 16 | 1.6% |
| Accessibility | 3 | 0.3% |
| Emergency | 3 | 0.3% |
Phone complaints
737 complaints were recorded in this category, representing 72.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 451 | 61.2% |
| Billing | 89 | 12.1% |
| Availability (including rural call completion) | 84 | 11.4% |
| Equipment | 34 | 4.6% |
| Number Portability (keeping your number if you change providers) | 28 | 3.8% |
| Junk Faxes | 15 | 2.0% |
| Privacy | 12 | 1.6% |
| Interference (including signal jammers) | 11 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.4% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
223 complaints were recorded in this category, representing 22.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 99 | 44.4% |
| Billing | 71 | 31.8% |
| Speed | 18 | 8.1% |
| Equipment | 16 | 7.2% |
| Interference | 10 | 4.5% |
| Privacy | 9 | 4.0% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
33 complaints were recorded in this category, representing 3.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 15 | 45.5% |
| Availability | 8 | 24.2% |
| Equipment | 3 | 9.1% |
| Loud Commercials | 3 | 9.1% |
| Privacy | 2 | 6.1% |
| Indecency | 1 | 3.0% |
| Interference | 1 | 3.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 451 complaints relating to unwanted calls on this date, representing 44.4% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (209) 890-8381 | 6 | 1.3% |
| (509) 676-6577 | 4 | 0.9% |
| (844) 986-2168 | 4 | 0.9% |
| (423) 370-1285 | 2 | 0.4% |
| (443) 714-6926 | 2 | 0.4% |
| (509) 707-8966 | 2 | 0.4% |
| (561) 288-2426 | 2 | 0.4% |
| (561) 414-2694 | 2 | 0.4% |
| (888) 291-6199 | 2 | 0.4% |
| (929) 579-0963 | 2 | 0.4% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (209) 890-8381 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.