FCC Consumer Complaints – 31 July 2024
Introduction
On Wednesday, 31 July 2024, 2677 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 1210 complaints the day before. Reports were received from 52 states and territories, with Texas recording slightly more complaints than other locations. Indecency was the most frequently reported issue, with 1353 complaints recorded.
Key statistics
- Total complaints
- 2677
- States & territories reporting
- 52
- Most common issue
- Indecency (1353)
- Most reported state/territory
- Texas (246)
Where the complaints came from
The 2677 complaints recorded on 31 July 2024 originated from 1634 cities across 52 states and territories. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 246 | 9.2% |
| California | 210 | 7.8% |
| Florida | 184 | 6.9% |
| New York | 130 | 4.9% |
| Pennsylvania | 119 | 4.4% |
| Ohio | 117 | 4.4% |
| Washington | 107 | 4.0% |
| Michigan | 105 | 3.9% |
| North Carolina | 95 | 3.5% |
| Virginia | 89 | 3.3% |
| Other states and territories | 1274 | 47.6% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within TV, which accounted for 1650 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| TV | 1650 | 61.6% |
| Phone | 774 | 28.9% |
| Internet | 227 | 8.5% |
| Radio | 12 | 0.4% |
| Accessibility | 8 | 0.3% |
| Emergency | 5 | 0.2% |
| Request for Dispute Assistance | 1 | 0.0% |
TV complaints
1650 complaints were recorded in this category, representing 61.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 1351 | 81.9% |
| Availability | 259 | 15.7% |
| Billing | 22 | 1.3% |
| Loud Commercials | 14 | 0.8% |
| Equipment | 2 | 0.1% |
| Interference | 1 | 0.1% |
| Privacy | 1 | 0.1% |
The largest share of complaints in this category related to Indecency and Availability, with fewer reports falling into other issue types.
Phone complaints
774 complaints were recorded in this category, representing 28.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 479 | 61.9% |
| Billing | 89 | 11.5% |
| Availability (including rural call completion) | 70 | 9.0% |
| Equipment | 40 | 5.2% |
| Number Portability (keeping your number if you change providers) | 28 | 3.6% |
| Privacy | 21 | 2.7% |
| Cramming (unauthorized charges on your phone bill) | 19 | 2.5% |
| Junk Faxes | 15 | 1.9% |
| Interference (including signal jammers) | 10 | 1.3% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
227 complaints were recorded in this category, representing 8.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 78 | 34.4% |
| Availability | 69 | 30.4% |
| Interference | 30 | 13.2% |
| Speed | 21 | 9.3% |
| Equipment | 20 | 8.8% |
| Privacy | 9 | 4.0% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.