FCC Consumer Complaints – 1 August 2024
Introduction
The Federal Communications Commission recorded 1303 consumer complaints on Thursday, 1 August 2024 relating to telecommunications services, this was lower than the 2677 complaints recorded the previous day. Reports were received from 52 states and territories, with complaints distributed across multiple locations with similar counts. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 1303
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (430)
Where the complaints came from
Across 852 cities in 52 states and territories, a total of 1303 complaints were recorded on 1 August 2024. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 126 | 9.7% |
| Texas | 126 | 9.7% |
| Florida | 111 | 8.5% |
| New York | 76 | 5.8% |
| Pennsylvania | 56 | 4.3% |
| Virginia | 47 | 3.6% |
| Michigan | 45 | 3.5% |
| Arizona | 43 | 3.3% |
| Georgia | 42 | 3.2% |
| Illinois | 40 | 3.1% |
| Other states and territories | 589 | 45.2% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 692 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 692 | 53.1% |
| TV | 375 | 28.8% |
| Internet | 210 | 16.1% |
| Radio | 18 | 1.4% |
| Accessibility | 5 | 0.4% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
692 complaints were recorded in this category, representing 53.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 430 | 62.1% |
| Billing | 91 | 13.2% |
| Availability (including rural call completion) | 59 | 8.5% |
| Equipment | 33 | 4.8% |
| Privacy | 25 | 3.6% |
| Interference (including signal jammers) | 20 | 2.9% |
| Number Portability (keeping your number if you change providers) | 15 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.3% |
| Slamming (change of your carrier without permission) | 6 | 0.9% |
| Junk Faxes | 4 | 0.6% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
TV complaints
375 complaints were recorded in this category, representing 28.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 287 | 76.5% |
| Availability | 55 | 14.7% |
| Billing | 18 | 4.8% |
| Loud Commercials | 10 | 2.7% |
| Interference | 4 | 1.1% |
| Privacy | 1 | 0.3% |
Indecency and Availability were the main issues reported in this category, while other issues were less common.
Internet complaints
210 complaints were recorded in this category, representing 16.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 76 | 36.2% |
| Availability | 71 | 33.8% |
| Interference | 18 | 8.6% |
| Speed | 17 | 8.1% |
| Privacy | 15 | 7.1% |
| Equipment | 13 | 6.2% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 430 complaints relating to unwanted calls were recorded on this date, representing 33% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (201) 778-2007 | 7 | 1.6% |
| (771) 240-0738 | 2 | 0.5% |
| (855) 486-9064 | 2 | 0.5% |
| (202) 643-5938 | 1 | 0.2% |
| (202) 769-2649 | 1 | 0.2% |
| (202) 792-3140 | 1 | 0.2% |
| (202) 792-4140 | 1 | 0.2% |
| (203) 423-1740 | 1 | 0.2% |
| (206) 677-8826 | 1 | 0.2% |
| (207) 994-5666 | 1 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (201) 778-2007 | 7 | 1.6% |
| (855) 486-9064 | 5 | 1.2% |
| (405) 328-6807 | 2 | 0.5% |
| (831) 302-1074 | 2 | 0.5% |
| (833) 607-7456 | 2 | 0.5% |
| (844) 581-2185 | 2 | 0.5% |
| (877) 556-9255 | 2 | 0.5% |
| (201) 367-8139 | 1 | 0.2% |
| (202) 249-8002 | 1 | 0.2% |
| (202) 643-5938 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (201) 778-2007 was reported slightly more often than other business contact numbers.
- (201) 778-2007 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.