FCC Consumer Complaints – 2 August 2024
Introduction
On Friday, 2 August 2024, 1043 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 1303 complaints the day before. Reports were received from 53 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 409 complaints.
Key statistics
- Total complaints
- 1043
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (409)
- Most reported state/territory
- California (104)
Where the complaints came from
A total of 1043 complaints were recorded on 2 August 2024, with reports originating from 739 cities in 53 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 104 | 10.0% |
| Texas | 102 | 9.8% |
| Florida | 74 | 7.1% |
| New York | 46 | 4.4% |
| Washington | 46 | 4.4% |
| Pennsylvania | 42 | 4.0% |
| Georgia | 36 | 3.5% |
| Michigan | 36 | 3.5% |
| Illinois | 34 | 3.3% |
| Tennessee | 34 | 3.3% |
| Other states and territories | 489 | 46.9% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 674 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 674 | 64.6% |
| Internet | 188 | 18.0% |
| TV | 161 | 15.4% |
| Accessibility | 7 | 0.7% |
| Radio | 7 | 0.7% |
| Emergency | 6 | 0.6% |
Phone complaints
674 complaints were recorded in this category, representing 64.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 409 | 60.7% |
| Billing | 83 | 12.3% |
| Availability (including rural call completion) | 59 | 8.8% |
| Equipment | 40 | 5.9% |
| Number Portability (keeping your number if you change providers) | 24 | 3.6% |
| Privacy | 19 | 2.8% |
| Junk Faxes | 14 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.8% |
| Interference (including signal jammers) | 9 | 1.3% |
| Slamming (change of your carrier without permission) | 5 | 0.7% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
188 complaints were recorded in this category, representing 18.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 73 | 38.8% |
| Availability | 62 | 33.0% |
| Interference | 15 | 8.0% |
| Equipment | 14 | 7.4% |
| Speed | 14 | 7.4% |
| Privacy | 10 | 5.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
161 complaints were recorded in this category, representing 15.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 99 | 61.5% |
| Availability | 31 | 19.3% |
| Billing | 18 | 11.2% |
| Loud Commercials | 9 | 5.6% |
| Interference | 3 | 1.9% |
Indecency and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
409 complaints relating to unwanted calls were recorded on this date, accounting for 39.2% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (844) 581-2185 | 5 | 1.2% |
| (866) 420-8101 | 4 | 1.0% |
| (555) 555-5555 | 2 | 0.5% |
| (833) 418-3083 | 2 | 0.5% |
| (866) 659-3519 | 2 | 0.5% |
| (202) 643-5938 | 1 | 0.2% |
| (202) 800-9564 | 1 | 0.2% |
| (206) 672-0265 | 1 | 0.2% |
| (210) 633-8976 | 1 | 0.2% |
| (212) 632-7440 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (844) 581-2185 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.