FCC Consumer Complaints – 3 August 2024
Introduction
On Saturday, 3 August 2024, the Federal Communications Commission recorded 558 consumer complaints relating to telecommunications services, complaint volume fell from 1043 complaints the day before. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 558
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (180)
- Most reported state/territory
- California (74)
Where the complaints came from
Reports recorded on 3 August 2024 show 558 complaints originating from 413 cities across 49 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 74 | 13.3% |
| New York | 51 | 9.1% |
| Texas | 45 | 8.1% |
| Florida | 34 | 6.1% |
| Arizona | 23 | 4.1% |
| Pennsylvania | 22 | 3.9% |
| Georgia | 21 | 3.8% |
| North Carolina | 20 | 3.6% |
| Washington | 18 | 3.2% |
| Illinois | 17 | 3.0% |
| Other states and territories | 233 | 41.8% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 338 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 338 | 60.6% |
| Internet | 122 | 21.9% |
| TV | 84 | 15.1% |
| Radio | 8 | 1.4% |
| Emergency | 4 | 0.7% |
| Request for Dispute Assistance | 2 | 0.4% |
Phone complaints
338 complaints were recorded in this category, representing 60.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 180 | 53.3% |
| Billing | 48 | 14.2% |
| Availability (including rural call completion) | 41 | 12.1% |
| Equipment | 29 | 8.6% |
| Privacy | 12 | 3.6% |
| Number Portability (keeping your number if you change providers) | 11 | 3.3% |
| Cramming (unauthorized charges on your phone bill) | 7 | 2.1% |
| Interference (including signal jammers) | 5 | 1.5% |
| Slamming (change of your carrier without permission) | 5 | 1.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
122 complaints were recorded in this category, representing 21.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 49 | 40.2% |
| Availability | 46 | 37.7% |
| Speed | 12 | 9.8% |
| Interference | 8 | 6.6% |
| Equipment | 6 | 4.9% |
| Privacy | 1 | 0.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
84 complaints were recorded in this category, representing 15.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 52 | 61.9% |
| Availability | 12 | 14.3% |
| Loud Commercials | 7 | 8.3% |
| Billing | 5 | 6.0% |
| Interference | 4 | 4.8% |
| Equipment | 2 | 2.4% |
| Privacy | 2 | 2.4% |
Indecency and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.