FCC Consumer Complaints – 4 August 2024
Introduction
The Federal Communications Commission recorded 396 consumer complaints on 4 August 2024 relating to telecommunications services, this was lower than the 558 complaints recorded the previous day. Complaints were reported across 46 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 396
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (113)
- Most reported state/territory
- California (54)
Where the complaints came from
Reports recorded on 4 August 2024 show 396 complaints originating from 286 cities across 46 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 54 | 13.6% |
| New York | 32 | 8.1% |
| Florida | 25 | 6.3% |
| Texas | 25 | 6.3% |
| Pennsylvania | 21 | 5.3% |
| Georgia | 17 | 4.3% |
| North Carolina | 15 | 3.8% |
| Virginia | 13 | 3.3% |
| Washington | 13 | 3.3% |
| Arizona | 11 | 2.8% |
| Other states and territories | 170 | 42.9% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 235 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 235 | 59.3% |
| Internet | 88 | 22.2% |
| TV | 59 | 14.9% |
| Radio | 8 | 2.0% |
| Accessibility | 3 | 0.8% |
| Emergency | 2 | 0.5% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
235 complaints were recorded in this category, representing 59.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 113 | 48.1% |
| Billing | 35 | 14.9% |
| Equipment | 22 | 9.4% |
| Availability (including rural call completion) | 18 | 7.7% |
| Number Portability (keeping your number if you change providers) | 13 | 5.5% |
| Privacy | 11 | 4.7% |
| Interference (including signal jammers) | 10 | 4.3% |
| Cramming (unauthorized charges on your phone bill) | 9 | 3.8% |
| Slamming (change of your carrier without permission) | 3 | 1.3% |
| Junk Faxes | 1 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
88 complaints were recorded in this category, representing 22.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 34 | 38.6% |
| Billing | 22 | 25.0% |
| Interference | 11 | 12.5% |
| Equipment | 10 | 11.4% |
| Privacy | 6 | 6.8% |
| Speed | 5 | 5.7% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
59 complaints were recorded in this category, representing 14.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 36 | 61.0% |
| Availability | 12 | 20.3% |
| Billing | 6 | 10.2% |
| Loud Commercials | 3 | 5.1% |
| Privacy | 1 | 1.7% |
Indecency and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.