FCC Consumer Complaints – 5 August 2024
Introduction
On Monday, 5 August 2024, the Federal Communications Commission recorded 945 consumer complaints relating to telecommunications services, this was higher than the 396 complaints recorded the previous day. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 945
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (365)
- Most reported state/territory
- California (111)
Where the complaints came from
A total of 945 complaints were recorded on 5 August 2024, with reports originating from 659 cities in 49 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 111 | 11.7% |
| Texas | 74 | 7.8% |
| Florida | 69 | 7.3% |
| New York | 54 | 5.7% |
| North Carolina | 39 | 4.1% |
| Pennsylvania | 37 | 3.9% |
| Ohio | 36 | 3.8% |
| Georgia | 32 | 3.4% |
| Missouri | 30 | 3.2% |
| Virginia | 30 | 3.2% |
| Other states and territories | 433 | 45.8% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 640 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 640 | 67.7% |
| Internet | 197 | 20.8% |
| TV | 85 | 9.0% |
| Radio | 14 | 1.5% |
| Emergency | 8 | 0.8% |
| Accessibility | 1 | 0.1% |
Phone complaints
640 complaints were recorded in this category, representing 67.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 365 | 57.0% |
| Billing | 90 | 14.1% |
| Availability (including rural call completion) | 64 | 10.0% |
| Equipment | 39 | 6.1% |
| Junk Faxes | 22 | 3.4% |
| Cramming (unauthorized charges on your phone bill) | 18 | 2.8% |
| Number Portability (keeping your number if you change providers) | 18 | 2.8% |
| Privacy | 13 | 2.0% |
| Interference (including signal jammers) | 7 | 1.1% |
| Slamming (change of your carrier without permission) | 3 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
197 complaints were recorded in this category, representing 20.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 83 | 42.1% |
| Availability | 64 | 32.5% |
| Equipment | 16 | 8.1% |
| Interference | 15 | 7.6% |
| Speed | 15 | 7.6% |
| Privacy | 4 | 2.0% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
85 complaints were recorded in this category, representing 9.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 24 | 28.2% |
| Loud Commercials | 23 | 27.1% |
| Billing | 16 | 18.8% |
| Availability | 15 | 17.6% |
| Equipment | 3 | 3.5% |
| Interference | 3 | 3.5% |
The remaining complaints in this category were spread across several issues, including Indecency, Loud Commercials and Billing.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.