FCC Consumer Complaints – 6 August 2024
Introduction
A total of 1059 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Tuesday, 6 August 2024, complaint volume increased from 945 complaints the previous day. The complaints came from 48 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 482 complaints.
Key statistics
- Total complaints
- 1059
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (482)
- Most reported state/territory
- California (119)
Where the complaints came from
The 1059 complaints recorded on 6 August 2024 originated from 683 cities across 48 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 119 | 11.2% |
| Texas | 86 | 8.1% |
| Florida | 68 | 6.4% |
| New York | 64 | 6.0% |
| Washington | 50 | 4.7% |
| New Jersey | 42 | 4.0% |
| Pennsylvania | 42 | 4.0% |
| Georgia | 41 | 3.9% |
| Michigan | 41 | 3.9% |
| Arizona | 37 | 3.5% |
| Other states and territories | 469 | 44.3% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 776 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 776 | 73.3% |
| Internet | 194 | 18.3% |
| TV | 69 | 6.5% |
| Radio | 12 | 1.1% |
| Emergency | 6 | 0.6% |
| Accessibility | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
776 complaints were recorded in this category, representing 73.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 482 | 62.1% |
| Billing | 100 | 12.9% |
| Availability (including rural call completion) | 62 | 8.0% |
| Equipment | 50 | 6.4% |
| Number Portability (keeping your number if you change providers) | 29 | 3.7% |
| Junk Faxes | 19 | 2.4% |
| Privacy | 13 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.4% |
| Interference (including signal jammers) | 6 | 0.8% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
194 complaints were recorded in this category, representing 18.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 80 | 41.2% |
| Availability | 57 | 29.4% |
| Speed | 22 | 11.3% |
| Equipment | 20 | 10.3% |
| Interference | 8 | 4.1% |
| Privacy | 7 | 3.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
69 complaints were recorded in this category, representing 6.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 27 | 39.1% |
| Availability | 16 | 23.2% |
| Billing | 16 | 23.2% |
| Equipment | 6 | 8.7% |
| Interference | 2 | 2.9% |
| Loud Commercials | 2 | 2.9% |
Indecency and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 482 complaints relating to unwanted calls were recorded on this date, representing 45.5% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 406-5590 | 6 | 1.2% |
| (202) 963-1665 | 3 | 0.6% |
| (315) 694-5424 | 3 | 0.6% |
| (706) 268-9776 | 3 | 0.6% |
| (573) 297-1497 | 2 | 0.4% |
| (573) 995-0257 | 2 | 0.4% |
| (845) 535-4536 | 2 | 0.4% |
| (858) 898-5291 | 2 | 0.4% |
| (859) 474-1838 | 2 | 0.4% |
| (202) 726-3100 | 1 | 0.2% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Live Voice was reported slightly more often than other call types.
- (877) 406-5590 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.