FCC Consumer Complaints – 7 August 2024
Introduction
On 7 August 2024, the Federal Communications Commission recorded 1058 consumer complaints relating to telecommunications services, complaint volume fell from 1059 complaints the previous day. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 467 complaints.
Key statistics
- Total complaints
- 1058
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (467)
- Most reported state/territory
- California (142)
Where the complaints came from
On 7 August 2024, the 1058 complaints recorded by the Federal Communications Commission were reported from 696 cities across 51 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 142 | 13.4% |
| Texas | 87 | 8.2% |
| Florida | 79 | 7.5% |
| New York | 67 | 6.3% |
| Pennsylvania | 47 | 4.4% |
| Illinois | 41 | 3.9% |
| Ohio | 39 | 3.7% |
| New Jersey | 38 | 3.6% |
| Virginia | 34 | 3.2% |
| Washington | 34 | 3.2% |
| Other states and territories | 450 | 42.5% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 788 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 788 | 74.5% |
| Internet | 183 | 17.3% |
| TV | 62 | 5.9% |
| Radio | 15 | 1.4% |
| Emergency | 6 | 0.6% |
| Accessibility | 4 | 0.4% |
Phone complaints
788 complaints were recorded in this category, representing 74.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 467 | 59.3% |
| Billing | 100 | 12.7% |
| Availability (including rural call completion) | 69 | 8.8% |
| Equipment | 52 | 6.6% |
| Number Portability (keeping your number if you change providers) | 30 | 3.8% |
| Junk Faxes | 27 | 3.4% |
| Interference (including signal jammers) | 17 | 2.2% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.5% |
| Privacy | 7 | 0.9% |
| Slamming (change of your carrier without permission) | 7 | 0.9% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
183 complaints were recorded in this category, representing 17.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 69 | 37.7% |
| Availability | 61 | 33.3% |
| Interference | 17 | 9.3% |
| Equipment | 16 | 8.7% |
| Speed | 14 | 7.7% |
| Privacy | 6 | 3.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
62 complaints were recorded in this category, representing 5.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 33.9% |
| Indecency | 17 | 27.4% |
| Availability | 12 | 19.4% |
| Loud Commercials | 5 | 8.1% |
| Equipment | 3 | 4.8% |
| Interference | 2 | 3.2% |
| Privacy | 2 | 3.2% |
The largest share of complaints in this category related to Billing and Indecency, with fewer reports falling into other issue types.
Unwanted calls
There were 467 complaints relating to unwanted calls on this date, representing 44.1% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 534-1129 | 6 | 1.3% |
| (866) 420-8101 | 3 | 0.6% |
| (877) 406-5590 | 3 | 0.6% |
| (315) 837-8325 | 2 | 0.4% |
| (315) 837-8748 | 2 | 0.4% |
| (425) 464-7657 | 2 | 0.4% |
| (201) 205-9473 | 1 | 0.2% |
| (201) 530-5795 | 1 | 0.2% |
| (202) 963-1665 | 1 | 0.2% |
| (202) 979-5943 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (833) 534-1129 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.