FCC Consumer Complaints – 8 August 2024
Introduction
On Thursday, 8 August 2024, the Federal Communications Commission recorded 1041 consumer complaints relating to telecommunications services, complaint volume fell from 1058 complaints the day before. Reports were received from 53 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 427 complaints.
Key statistics
- Total complaints
- 1041
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (427)
- Most reported state/territory
- California (157)
Where the complaints came from
Across 670 cities in 53 states and territories, a total of 1041 complaints were recorded on 8 August 2024. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 157 | 15.1% |
| Texas | 91 | 8.7% |
| Florida | 80 | 7.7% |
| New York | 75 | 7.2% |
| New Jersey | 46 | 4.4% |
| North Carolina | 39 | 3.7% |
| Pennsylvania | 39 | 3.7% |
| Ohio | 34 | 3.3% |
| Georgia | 31 | 3.0% |
| Illinois | 31 | 3.0% |
| Other states and territories | 418 | 40.2% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 751 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 751 | 72.1% |
| Internet | 211 | 20.3% |
| TV | 56 | 5.4% |
| Radio | 15 | 1.4% |
| Emergency | 6 | 0.6% |
| Accessibility | 2 | 0.2% |
Phone complaints
751 complaints were recorded in this category, representing 72.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 427 | 56.9% |
| Billing | 82 | 10.9% |
| Availability (including rural call completion) | 73 | 9.7% |
| Interference (including signal jammers) | 57 | 7.6% |
| Equipment | 55 | 7.3% |
| Number Portability (keeping your number if you change providers) | 20 | 2.7% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.6% |
| Privacy | 11 | 1.5% |
| Junk Faxes | 10 | 1.3% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Interference (including signal jammers).
Internet complaints
211 complaints were recorded in this category, representing 20.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 81 | 38.4% |
| Availability | 78 | 37.0% |
| Equipment | 16 | 7.6% |
| Speed | 16 | 7.6% |
| Interference | 11 | 5.2% |
| Privacy | 9 | 4.3% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
56 complaints were recorded in this category, representing 5.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 18 | 32.1% |
| Availability | 11 | 19.6% |
| Billing | 11 | 19.6% |
| Loud Commercials | 9 | 16.1% |
| Equipment | 5 | 8.9% |
| Interference | 1 | 1.8% |
Complaints in this category covered a range of issues, including Indecency, Availability and Billing.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.