FCC Consumer Complaints – 9 August 2024
Introduction
On Friday, 9 August 2024, 1014 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 1041 complaints recorded the day before. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 464 complaints.
Key statistics
- Total complaints
- 1014
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (464)
- Most reported state/territory
- California (129)
Where the complaints came from
Across 666 cities in 51 states and territories, a total of 1014 complaints were recorded on 9 August 2024. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 129 | 12.7% |
| Texas | 77 | 7.6% |
| New York | 64 | 6.3% |
| Florida | 54 | 5.3% |
| Illinois | 52 | 5.1% |
| Pennsylvania | 44 | 4.3% |
| North Carolina | 41 | 4.0% |
| Arizona | 36 | 3.6% |
| Ohio | 33 | 3.3% |
| Georgia | 31 | 3.1% |
| Other states and territories | 447 | 44.1% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 740 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 740 | 73.0% |
| Internet | 203 | 20.0% |
| TV | 44 | 4.3% |
| Radio | 16 | 1.6% |
| Emergency | 7 | 0.7% |
| Accessibility | 4 | 0.4% |
Phone complaints
740 complaints were recorded in this category, representing 73.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 464 | 62.7% |
| Billing | 77 | 10.4% |
| Availability (including rural call completion) | 74 | 10.0% |
| Equipment | 40 | 5.4% |
| Number Portability (keeping your number if you change providers) | 33 | 4.5% |
| Interference (including signal jammers) | 29 | 3.9% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.1% |
| Junk Faxes | 6 | 0.8% |
| Privacy | 6 | 0.8% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
203 complaints were recorded in this category, representing 20.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 79 | 38.9% |
| Availability | 70 | 34.5% |
| Equipment | 20 | 9.9% |
| Interference | 15 | 7.4% |
| Speed | 11 | 5.4% |
| Privacy | 8 | 3.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
44 complaints were recorded in this category, representing 4.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 15 | 34.1% |
| Billing | 12 | 27.3% |
| Availability | 9 | 20.5% |
| Equipment | 3 | 6.8% |
| Loud Commercials | 3 | 6.8% |
| Interference | 1 | 2.3% |
Indecency and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.