FCC Consumer Complaints – 10 August 2024
Introduction
On Saturday, 10 August 2024, the Federal Communications Commission recorded 458 consumer complaints relating to telecommunications services, this was lower than the 1014 complaints recorded the previous day. The complaints came from 46 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 458
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (159)
- Most reported state/territory
- California (60)
Where the complaints came from
The 458 complaints recorded on 10 August 2024 originated from 366 cities across 46 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 60 | 13.1% |
| Texas | 40 | 8.7% |
| Florida | 31 | 6.8% |
| New York | 28 | 6.1% |
| North Carolina | 26 | 5.7% |
| Michigan | 19 | 4.1% |
| Georgia | 17 | 3.7% |
| Illinois | 16 | 3.5% |
| Washington | 16 | 3.5% |
| Arizona | 15 | 3.3% |
| Other states and territories | 190 | 41.5% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 290 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 290 | 63.3% |
| Internet | 108 | 23.6% |
| TV | 41 | 9.0% |
| Radio | 12 | 2.6% |
| Emergency | 6 | 1.3% |
| Accessibility | 1 | 0.2% |
Phone complaints
290 complaints were recorded in this category, representing 63.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 159 | 54.8% |
| Billing | 39 | 13.4% |
| Equipment | 27 | 9.3% |
| Availability (including rural call completion) | 23 | 7.9% |
| Number Portability (keeping your number if you change providers) | 19 | 6.6% |
| Cramming (unauthorized charges on your phone bill) | 9 | 3.1% |
| Interference (including signal jammers) | 8 | 2.8% |
| Privacy | 6 | 2.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
108 complaints were recorded in this category, representing 23.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 46 | 42.6% |
| Availability | 36 | 33.3% |
| Speed | 10 | 9.3% |
| Interference | 8 | 7.4% |
| Equipment | 4 | 3.7% |
| Privacy | 4 | 3.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
41 complaints were recorded in this category, representing 9.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 14 | 34.1% |
| Indecency | 10 | 24.4% |
| Availability | 6 | 14.6% |
| Loud Commercials | 6 | 14.6% |
| Interference | 4 | 9.8% |
| Equipment | 1 | 2.4% |
Complaints in this category covered a range of issues, including Billing, Indecency and Availability.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.