FCC Consumer Complaints – 11 August 2024
Introduction
On Sunday, 11 August 2024, the Federal Communications Commission recorded 380 consumer complaints relating to telecommunications services, this represented a decline from the 458 complaints recorded the day before. The complaints came from 49 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 380
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (100)
- Most reported state/territory
- California (44)
Where the complaints came from
Across 307 cities in 49 states and territories, a total of 380 complaints were recorded on 11 August 2024. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 44 | 11.6% |
| New York | 27 | 7.1% |
| Texas | 27 | 7.1% |
| Georgia | 22 | 5.8% |
| Pennsylvania | 22 | 5.8% |
| Florida | 20 | 5.3% |
| Washington | 16 | 4.2% |
| Arizona | 13 | 3.4% |
| Michigan | 13 | 3.4% |
| Maryland | 12 | 3.2% |
| Other states and territories | 164 | 43.2% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 224 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 224 | 58.9% |
| Internet | 100 | 26.3% |
| TV | 39 | 10.3% |
| Radio | 9 | 2.4% |
| Emergency | 6 | 1.6% |
| Accessibility | 2 | 0.5% |
Phone complaints
224 complaints were recorded in this category, representing 58.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 100 | 44.6% |
| Billing | 36 | 16.1% |
| Equipment | 32 | 14.3% |
| Availability (including rural call completion) | 27 | 12.1% |
| Interference (including signal jammers) | 8 | 3.6% |
| Number Portability (keeping your number if you change providers) | 8 | 3.6% |
| Privacy | 7 | 3.1% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.9% |
| Slamming (change of your carrier without permission) | 2 | 0.9% |
| Junk Faxes | 1 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
100 complaints were recorded in this category, representing 26.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 40 | 40.0% |
| Availability | 23 | 23.0% |
| Speed | 19 | 19.0% |
| Interference | 8 | 8.0% |
| Equipment | 7 | 7.0% |
| Privacy | 3 | 3.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
39 complaints were recorded in this category, representing 10.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 12 | 30.8% |
| Indecency | 11 | 28.2% |
| Billing | 5 | 12.8% |
| Interference | 5 | 12.8% |
| Equipment | 4 | 10.3% |
| Loud Commercials | 1 | 2.6% |
| Privacy | 1 | 2.6% |
Complaints in this category covered a range of issues, including Availability, Indecency and Billing.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.