FCC Consumer Complaints – 12 August 2024
Introduction
The Federal Communications Commission recorded 975 consumer complaints on Monday, 12 August 2024 relating to telecommunications services, complaint volume increased from 380 complaints the previous day. Complaints were reported across 48 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 975
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (376)
- Most reported state/territory
- California (110)
Where the complaints came from
A total of 975 complaints were recorded on 12 August 2024, with reports originating from 651 cities in 48 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 110 | 11.3% |
| Florida | 84 | 8.6% |
| New York | 83 | 8.5% |
| Texas | 78 | 8.0% |
| Washington | 43 | 4.4% |
| Pennsylvania | 41 | 4.2% |
| New Jersey | 38 | 3.9% |
| North Carolina | 33 | 3.4% |
| Illinois | 30 | 3.1% |
| Georgia | 29 | 3.0% |
| Other states and territories | 406 | 41.6% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 689 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 689 | 70.7% |
| Internet | 190 | 19.5% |
| TV | 62 | 6.4% |
| Radio | 26 | 2.7% |
| Emergency | 5 | 0.5% |
| Accessibility | 3 | 0.3% |
Phone complaints
689 complaints were recorded in this category, representing 70.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 376 | 54.6% |
| Availability (including rural call completion) | 99 | 14.4% |
| Billing | 97 | 14.1% |
| Equipment | 53 | 7.7% |
| Number Portability (keeping your number if you change providers) | 20 | 2.9% |
| Privacy | 13 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.6% |
| Interference (including signal jammers) | 10 | 1.5% |
| Junk Faxes | 7 | 1.0% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
190 complaints were recorded in this category, representing 19.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 77 | 40.5% |
| Availability | 64 | 33.7% |
| Equipment | 18 | 9.5% |
| Speed | 12 | 6.3% |
| Interference | 10 | 5.3% |
| Privacy | 9 | 4.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
62 complaints were recorded in this category, representing 6.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 25 | 40.3% |
| Availability | 16 | 25.8% |
| Indecency | 6 | 9.7% |
| Loud Commercials | 6 | 9.7% |
| Equipment | 4 | 6.5% |
| Interference | 3 | 4.8% |
| Privacy | 2 | 3.2% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.