FCC Consumer Complaints – 13 August 2024
Introduction
On 13 August 2024, the Federal Communications Commission recorded 1039 consumer complaints relating to telecommunications services, this was higher than the 975 complaints recorded the previous day. Complaints were reported across 48 states and territories, with Texas slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 471 complaints.
Key statistics
- Total complaints
- 1039
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (471)
- Most reported state/territory
- Texas (108)
Where the complaints came from
The 1039 complaints recorded on 13 August 2024 originated from 640 cities across 48 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 108 | 10.4% |
| California | 88 | 8.5% |
| Florida | 81 | 7.8% |
| New York | 76 | 7.3% |
| Tennessee | 45 | 4.3% |
| North Carolina | 40 | 3.8% |
| Pennsylvania | 38 | 3.7% |
| Michigan | 37 | 3.6% |
| Ohio | 37 | 3.6% |
| New Jersey | 35 | 3.4% |
| Other states and territories | 452 | 43.5% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 755 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 755 | 72.7% |
| Internet | 191 | 18.4% |
| TV | 66 | 6.4% |
| Radio | 14 | 1.3% |
| Accessibility | 6 | 0.6% |
| Emergency | 6 | 0.6% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
755 complaints were recorded in this category, representing 72.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 471 | 62.4% |
| Billing | 89 | 11.8% |
| Availability (including rural call completion) | 79 | 10.5% |
| Equipment | 39 | 5.2% |
| Number Portability (keeping your number if you change providers) | 22 | 2.9% |
| Junk Faxes | 17 | 2.3% |
| Cramming (unauthorized charges on your phone bill) | 14 | 1.9% |
| Interference (including signal jammers) | 14 | 1.9% |
| Privacy | 9 | 1.2% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
191 complaints were recorded in this category, representing 18.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 69 | 36.1% |
| Availability | 63 | 33.0% |
| Equipment | 25 | 13.1% |
| Speed | 14 | 7.3% |
| Interference | 13 | 6.8% |
| Privacy | 7 | 3.7% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
66 complaints were recorded in this category, representing 6.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 27 | 40.9% |
| Billing | 16 | 24.2% |
| Availability | 8 | 12.1% |
| Indecency | 8 | 12.1% |
| Interference | 5 | 7.6% |
| Equipment | 1 | 1.5% |
| Privacy | 1 | 1.5% |
The largest share of complaints in this category related to Loud Commercials and Billing, with fewer reports falling into other issue types.
Unwanted calls
471 complaints relating to unwanted calls were recorded on this date, accounting for 45.3% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (608) 351-2824 | 9 | 1.9% |
| (775) 319-1356 | 4 | 0.8% |
| (214) 666-6587 | 2 | 0.4% |
| (412) 545-1181 | 2 | 0.4% |
| (702) 857-6232 | 2 | 0.4% |
| (724) 300-9287 | 2 | 0.4% |
| (901) 337-2035 | 2 | 0.4% |
| (201) 534-5257 | 1 | 0.2% |
| (202) 979-8471 | 1 | 0.2% |
| (203) 670-0409 | 1 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (608) 351-2824 | 9 | 1.9% |
| (214) 666-6587 | 2 | 0.4% |
| (775) 319-1356 | 2 | 0.4% |
| (877) 556-9255 | 2 | 0.4% |
| (201) 601-8402 | 1 | 0.2% |
| (202) 771-1851 | 1 | 0.2% |
| (202) 852-4390 | 1 | 0.2% |
| (202) 979-4331 | 1 | 0.2% |
| (202) 979-8471 | 1 | 0.2% |
| (206) 341-5390 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (608) 351-2824 stood out as the most frequently reported business contact number.
- (608) 351-2824 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.