FCC Consumer Complaints – 14 August 2024
Introduction
On Wednesday, 14 August 2024, the Federal Communications Commission recorded 1054 consumer complaints relating to telecommunications services, this was higher than the 1039 complaints recorded the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 470 complaints recorded.
Key statistics
- Total complaints
- 1054
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (470)
- Most reported state/territory
- California (115)
Where the complaints came from
Across 705 cities in 51 states and territories, a total of 1054 complaints were recorded on 14 August 2024. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 115 | 10.9% |
| Texas | 86 | 8.2% |
| New York | 79 | 7.5% |
| Florida | 74 | 7.0% |
| New Jersey | 40 | 3.8% |
| Tennessee | 39 | 3.7% |
| Michigan | 37 | 3.5% |
| Georgia | 36 | 3.4% |
| Pennsylvania | 35 | 3.3% |
| Virginia | 34 | 3.2% |
| Other states and territories | 479 | 45.4% |
Location highlight
California had the widest distribution of complaints, with reports originating from 78 different cities.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 775 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 775 | 73.5% |
| Internet | 205 | 19.4% |
| TV | 49 | 4.6% |
| Radio | 15 | 1.4% |
| Accessibility | 6 | 0.6% |
| Emergency | 4 | 0.4% |
Phone complaints
775 complaints were recorded in this category, representing 73.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 470 | 60.6% |
| Availability (including rural call completion) | 99 | 12.8% |
| Billing | 94 | 12.1% |
| Equipment | 50 | 6.5% |
| Number Portability (keeping your number if you change providers) | 22 | 2.8% |
| Cramming (unauthorized charges on your phone bill) | 16 | 2.1% |
| Privacy | 9 | 1.2% |
| Junk Faxes | 7 | 0.9% |
| Interference (including signal jammers) | 6 | 0.8% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
205 complaints were recorded in this category, representing 19.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 73 | 35.6% |
| Availability | 71 | 34.6% |
| Speed | 24 | 11.7% |
| Interference | 16 | 7.8% |
| Privacy | 11 | 5.4% |
| Equipment | 10 | 4.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
49 complaints were recorded in this category, representing 4.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 46.9% |
| Availability | 12 | 24.5% |
| Indecency | 10 | 20.4% |
| Interference | 2 | 4.1% |
| Equipment | 1 | 2.0% |
| Privacy | 1 | 2.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.