FCC Consumer Complaints – 15 August 2024
Introduction
On 15 August 2024, the Federal Communications Commission recorded 1059 consumer complaints relating to telecommunications services, this was higher than the 1054 complaints recorded the day before. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 443 complaints.
Key statistics
- Total complaints
- 1059
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (443)
- Most reported state/territory
- California (96)
Where the complaints came from
On 15 August 2024, the 1059 complaints recorded by the Federal Communications Commission were reported from 670 cities across 52 states and territories. Complaints were spread broadly across states and territories, with no individual location contributing a significant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 96 | 9.1% |
| Texas | 94 | 8.9% |
| New York | 76 | 7.2% |
| Washington | 74 | 7.0% |
| Florida | 66 | 6.2% |
| Pennsylvania | 45 | 4.2% |
| New Jersey | 44 | 4.2% |
| Michigan | 39 | 3.7% |
| Virginia | 39 | 3.7% |
| Georgia | 37 | 3.5% |
| Other states and territories | 449 | 42.4% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 714 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 714 | 67.4% |
| Internet | 260 | 24.6% |
| TV | 49 | 4.6% |
| Radio | 23 | 2.2% |
| Emergency | 7 | 0.7% |
| Accessibility | 6 | 0.6% |
Phone complaints
714 complaints were recorded in this category, representing 67.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 443 | 62.0% |
| Billing | 83 | 11.6% |
| Availability (including rural call completion) | 71 | 9.9% |
| Equipment | 50 | 7.0% |
| Number Portability (keeping your number if you change providers) | 23 | 3.2% |
| Cramming (unauthorized charges on your phone bill) | 14 | 2.0% |
| Junk Faxes | 11 | 1.5% |
| Privacy | 9 | 1.3% |
| Interference (including signal jammers) | 7 | 1.0% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
260 complaints were recorded in this category, representing 24.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 105 | 40.4% |
| Billing | 76 | 29.2% |
| Interference | 30 | 11.5% |
| Equipment | 17 | 6.5% |
| Speed | 17 | 6.5% |
| Privacy | 15 | 5.8% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
49 complaints were recorded in this category, representing 4.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 34.7% |
| Loud Commercials | 15 | 30.6% |
| Availability | 7 | 14.3% |
| Indecency | 6 | 12.2% |
| Interference | 3 | 6.1% |
| Equipment | 1 | 2.0% |
The largest share of complaints in this category related to Billing and Loud Commercials, with fewer reports falling into other issue types.
Unwanted calls
There were 443 complaints relating to unwanted calls on this date, representing 41.8% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (937) 365-2877 | 6 | 1.4% |
| (877) 941-1150 | 4 | 0.9% |
| (833) 390-3968 | 3 | 0.7% |
| (315) 961-4612 | 2 | 0.5% |
| (800) 404-9826 | 2 | 0.5% |
| (833) 254-6178 | 2 | 0.5% |
| (838) 217-2867 | 2 | 0.5% |
| (845) 253-8262 | 2 | 0.5% |
| (855) 919-1225 | 2 | 0.5% |
| (866) 202-3044 | 2 | 0.5% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (937) 365-2877 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.