FCC Consumer Complaints – 16 August 2024
Introduction
The Federal Communications Commission recorded 1020 consumer complaints on 16 August 2024 relating to telecommunications services, complaint volume fell from 1059 complaints the day before. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 433 complaints.
Key statistics
- Total complaints
- 1020
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (433)
- Most reported state/territory
- California (121)
Where the complaints came from
On 16 August 2024, the 1020 complaints recorded by the Federal Communications Commission were reported from 679 cities across 49 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 121 | 11.9% |
| Texas | 106 | 10.4% |
| Florida | 68 | 6.7% |
| New York | 53 | 5.2% |
| Georgia | 42 | 4.1% |
| New Jersey | 40 | 3.9% |
| North Carolina | 39 | 3.8% |
| Pennsylvania | 38 | 3.7% |
| Washington | 38 | 3.7% |
| Illinois | 37 | 3.6% |
| Other states and territories | 438 | 42.9% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 709 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 709 | 69.5% |
| Internet | 229 | 22.5% |
| TV | 52 | 5.1% |
| Radio | 21 | 2.1% |
| Accessibility | 5 | 0.5% |
| Emergency | 4 | 0.4% |
Phone complaints
709 complaints were recorded in this category, representing 69.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 433 | 61.1% |
| Availability (including rural call completion) | 87 | 12.3% |
| Billing | 72 | 10.2% |
| Equipment | 54 | 7.6% |
| Number Portability (keeping your number if you change providers) | 27 | 3.8% |
| Privacy | 15 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.1% |
| Interference (including signal jammers) | 6 | 0.8% |
| Junk Faxes | 4 | 0.6% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
229 complaints were recorded in this category, representing 22.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 87 | 38.0% |
| Availability | 85 | 37.1% |
| Speed | 24 | 10.5% |
| Equipment | 17 | 7.4% |
| Interference | 10 | 4.4% |
| Privacy | 6 | 2.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
52 complaints were recorded in this category, representing 5.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 32.7% |
| Availability | 13 | 25.0% |
| Loud Commercials | 13 | 25.0% |
| Equipment | 3 | 5.8% |
| Interference | 3 | 5.8% |
| Privacy | 2 | 3.8% |
| Indecency | 1 | 1.9% |
Complaints in this category covered a range of issues, including Billing, Availability and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.