FCC Consumer Complaints – 17 August 2024
Introduction
The Federal Communications Commission recorded 513 consumer complaints on Saturday, 17 August 2024 relating to telecommunications services, this represented a decline from the 1020 complaints recorded the day before. Reports were received from 46 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 513
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (186)
- Most reported state/territory
- California (51)
Where the complaints came from
A total of 513 complaints were recorded on 17 August 2024, with reports originating from 374 cities in 46 states and territories. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 51 | 9.9% |
| New York | 39 | 7.6% |
| Texas | 31 | 6.0% |
| Florida | 29 | 5.7% |
| Virginia | 28 | 5.5% |
| Pennsylvania | 26 | 5.1% |
| Ohio | 23 | 4.5% |
| North Carolina | 21 | 4.1% |
| Arizona | 20 | 3.9% |
| Michigan | 20 | 3.9% |
| Other states and territories | 225 | 43.9% |
Location highlight
California had the widest distribution of complaints, with reports originating from 42 different cities.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 336 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 336 | 65.5% |
| Internet | 134 | 26.1% |
| TV | 29 | 5.7% |
| Radio | 9 | 1.8% |
| Emergency | 3 | 0.6% |
| Accessibility | 2 | 0.4% |
Phone complaints
336 complaints were recorded in this category, representing 65.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 186 | 55.4% |
| Billing | 40 | 11.9% |
| Availability (including rural call completion) | 38 | 11.3% |
| Equipment | 32 | 9.5% |
| Number Portability (keeping your number if you change providers) | 14 | 4.2% |
| Privacy | 11 | 3.3% |
| Interference (including signal jammers) | 8 | 2.4% |
| Cramming (unauthorized charges on your phone bill) | 5 | 1.5% |
| Junk Faxes | 1 | 0.3% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
134 complaints were recorded in this category, representing 26.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 52 | 38.8% |
| Availability | 43 | 32.1% |
| Equipment | 15 | 11.2% |
| Interference | 12 | 9.0% |
| Speed | 8 | 6.0% |
| Privacy | 4 | 3.0% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.