FCC Consumer Complaints – 18 August 2024
Introduction
On 18 August 2024, the Federal Communications Commission recorded 363 consumer complaints relating to telecommunications services, this was lower than the 513 complaints recorded the day before. The complaints came from 46 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 363
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (102)
- Most reported state/territory
- California (38)
Where the complaints came from
Across 292 cities in 46 states and territories, a total of 363 complaints were recorded on 18 August 2024. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 38 | 10.5% |
| Texas | 33 | 9.1% |
| Florida | 25 | 6.9% |
| New York | 23 | 6.3% |
| Ohio | 20 | 5.5% |
| Arizona | 16 | 4.4% |
| North Carolina | 16 | 4.4% |
| Colorado | 15 | 4.1% |
| Pennsylvania | 15 | 4.1% |
| Illinois | 13 | 3.6% |
| Other states and territories | 149 | 41.0% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 205 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 205 | 56.5% |
| Internet | 116 | 32.0% |
| TV | 19 | 5.2% |
| Radio | 11 | 3.0% |
| Emergency | 8 | 2.2% |
| Accessibility | 4 | 1.1% |
Phone complaints
205 complaints were recorded in this category, representing 56.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 102 | 49.8% |
| Billing | 34 | 16.6% |
| Equipment | 28 | 13.7% |
| Availability (including rural call completion) | 21 | 10.2% |
| Number Portability (keeping your number if you change providers) | 11 | 5.4% |
| Interference (including signal jammers) | 3 | 1.5% |
| Slamming (change of your carrier without permission) | 3 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.0% |
| Privacy | 1 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
116 complaints were recorded in this category, representing 32.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 41 | 35.3% |
| Billing | 33 | 28.4% |
| Privacy | 13 | 11.2% |
| Speed | 12 | 10.3% |
| Interference | 11 | 9.5% |
| Equipment | 6 | 5.2% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.