FCC Consumer Complaints – 22 June 2024
Introduction
On 22 June 2024, 578 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 931 complaints recorded the day before. Reports were received from 47 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 578
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (198)
- Most reported state/territory
- California (72)
Where the complaints came from
On 22 June 2024, the 578 complaints recorded by the Federal Communications Commission were reported from 354 cities across 47 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, a significant concentration was observed in Alabama, where Feefsdf accounted for 56 of the 59 complaints recorded.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 72 | 12.5% |
| Alabama | 59 | 10.2% |
| Texas | 55 | 9.5% |
| Tennessee | 38 | 6.6% |
| Illinois | 26 | 4.5% |
| New York | 25 | 4.3% |
| Florida | 24 | 4.2% |
| Washington | 20 | 3.5% |
| Pennsylvania | 18 | 3.1% |
| North Carolina | 16 | 2.8% |
| Other states and territories | 225 | 38.9% |
Location highlight
Complaint activity in Alabama was almost entirely concentrated in Feefsdf.
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone accounted for the largest share, with 345 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 345 | 59.7% |
| Internet | 121 | 20.9% |
| TV | 90 | 15.6% |
| Radio | 16 | 2.8% |
| Emergency | 6 | 1.0% |
Phone complaints
345 complaints were recorded in this category, representing 59.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 198 | 57.4% |
| Billing | 55 | 15.9% |
| Equipment | 32 | 9.3% |
| Availability (including rural call completion) | 29 | 8.4% |
| Number Portability (keeping your number if you change providers) | 12 | 3.5% |
| Cramming (unauthorized charges on your phone bill) | 9 | 2.6% |
| Interference (including signal jammers) | 5 | 1.4% |
| Privacy | 4 | 1.2% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
121 complaints were recorded in this category, representing 20.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 47 | 38.8% |
| Availability | 36 | 29.8% |
| Speed | 16 | 13.2% |
| Interference | 9 | 7.4% |
| Equipment | 8 | 6.6% |
| Privacy | 5 | 4.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
90 complaints were recorded in this category, representing 15.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 61 | 67.8% |
| Loud Commercials | 19 | 21.1% |
| Billing | 7 | 7.8% |
| Equipment | 2 | 2.2% |
| Interference | 1 | 1.1% |
The largest share of complaints in this category related to Availability and Loud Commercials, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.