FCC Consumer Complaints – 23 June 2024
Introduction
On Sunday, 23 June 2024, the Federal Communications Commission recorded 349 consumer complaints relating to telecommunications services, this was lower than the 578 complaints recorded the previous day. Reports were received from 46 states and territories, with Alabama recording slightly more complaints than other locations. Availability recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 349
- States & territories reporting
- 46
- Most common issue
- Availability (91)
- Most reported state/territory
- Alabama (54)
Where the complaints came from
The 349 complaints recorded on 23 June 2024 originated from 241 cities across 46 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, a significant concentration was observed in Alabama, where Feefsdf accounted for 52 of the 54 complaints recorded.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Alabama | 54 | 15.5% |
| California | 36 | 10.3% |
| Texas | 24 | 6.9% |
| Illinois | 21 | 6.0% |
| Florida | 19 | 5.4% |
| New York | 16 | 4.6% |
| Pennsylvania | 14 | 4.0% |
| Georgia | 12 | 3.4% |
| Arizona | 11 | 3.2% |
| Maryland | 11 | 3.2% |
| Other states and territories | 131 | 37.5% |
Location highlights
- Complaints reported in Alabama originated from two cities, Feefsdf and Huntsville.
- Complaint activity in Alabama was almost entirely concentrated in Feefsdf.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 173 complaints. This was followed by Internet, which accounted for 82 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 173 | 49.6% |
| Internet | 82 | 23.5% |
| TV | 71 | 20.3% |
| Radio | 13 | 3.7% |
| Emergency | 6 | 1.7% |
| Accessibility | 4 | 1.1% |
Phone complaints
173 complaints were recorded in this category, representing 49.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 63 | 36.4% |
| Billing | 39 | 22.5% |
| Equipment | 27 | 15.6% |
| Availability (including rural call completion) | 26 | 15.0% |
| Cramming (unauthorized charges on your phone bill) | 6 | 3.5% |
| Number Portability (keeping your number if you change providers) | 6 | 3.5% |
| Interference (including signal jammers) | 2 | 1.2% |
| Privacy | 2 | 1.2% |
| Slamming (change of your carrier without permission) | 2 | 1.2% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
82 complaints were recorded in this category, representing 23.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 37.8% |
| Availability | 26 | 31.7% |
| Interference | 11 | 13.4% |
| Speed | 6 | 7.3% |
| Equipment | 5 | 6.1% |
| Privacy | 3 | 3.7% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
71 complaints were recorded in this category, representing 20.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 59 | 83.1% |
| Billing | 6 | 8.5% |
| Loud Commercials | 4 | 5.6% |
| Equipment | 2 | 2.8% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.