FCC Consumer Complaints – 24 June 2024
Introduction
A total of 893 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 24 June 2024, this represented an increase from the 349 complaints recorded the previous day. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 359 complaints.
Key statistics
- Total complaints
- 893
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (359)
- Most reported state/territory
- California (96)
Where the complaints came from
The 893 complaints recorded on 24 June 2024 originated from 609 cities across 49 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. A notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 58 of the 64 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 96 | 10.8% |
| Florida | 66 | 7.4% |
| Texas | 66 | 7.4% |
| Alabama | 64 | 7.2% |
| New York | 48 | 5.4% |
| Pennsylvania | 41 | 4.6% |
| Illinois | 36 | 4.0% |
| Virginia | 35 | 3.9% |
| Ohio | 33 | 3.7% |
| Georgia | 27 | 3.0% |
| Other states and territories | 381 | 42.7% |
Location highlight
Nearly all complaints reported in Alabama originated from Feefsdf.
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone accounted for the largest share, with 598 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 598 | 67.0% |
| Internet | 183 | 20.5% |
| TV | 88 | 9.9% |
| Radio | 14 | 1.6% |
| Emergency | 6 | 0.7% |
| Accessibility | 3 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
598 complaints were recorded in this category, representing 67.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 359 | 60.0% |
| Billing | 72 | 12.0% |
| Availability (including rural call completion) | 66 | 11.0% |
| Equipment | 42 | 7.0% |
| Cramming (unauthorized charges on your phone bill) | 15 | 2.5% |
| Number Portability (keeping your number if you change providers) | 15 | 2.5% |
| Interference (including signal jammers) | 8 | 1.3% |
| Junk Faxes | 8 | 1.3% |
| Privacy | 8 | 1.3% |
| Slamming (change of your carrier without permission) | 3 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
183 complaints were recorded in this category, representing 20.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 83 | 45.4% |
| Availability | 58 | 31.7% |
| Equipment | 13 | 7.1% |
| Speed | 13 | 7.1% |
| Interference | 11 | 6.0% |
| Privacy | 5 | 2.7% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
88 complaints were recorded in this category, representing 9.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 65 | 73.9% |
| Billing | 9 | 10.2% |
| Indecency | 5 | 5.7% |
| Equipment | 4 | 4.5% |
| Loud Commercials | 3 | 3.4% |
| Interference | 1 | 1.1% |
| Privacy | 1 | 1.1% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.