FCC Consumer Complaints – 6 June 2024
Introduction
On Thursday, 6 June 2024, the Federal Communications Commission recorded 949 consumer complaints relating to telecommunications services, this represented a decline from the 1024 complaints recorded the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 383 complaints.
Key statistics
- Total complaints
- 949
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (383)
- Most reported state/territory
- California (107)
Where the complaints came from
On 6 June 2024, the 949 complaints recorded by the Federal Communications Commission were reported from 641 cities across 50 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 46 of the 59 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 107 | 11.3% |
| Texas | 75 | 7.9% |
| New York | 62 | 6.5% |
| Alabama | 59 | 6.2% |
| Florida | 57 | 6.0% |
| Pennsylvania | 38 | 4.0% |
| Georgia | 33 | 3.5% |
| Ohio | 33 | 3.5% |
| Colorado | 31 | 3.3% |
| Michigan | 30 | 3.2% |
| Other states and territories | 424 | 44.7% |
Location highlight
Complaints in Alabama were heavily concentrated in Feefsdf, which accounted for the majority of reports within the state.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 663 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 663 | 69.9% |
| Internet | 173 | 18.2% |
| TV | 88 | 9.3% |
| Radio | 17 | 1.8% |
| Accessibility | 4 | 0.4% |
| Emergency | 4 | 0.4% |
Phone complaints
663 complaints were recorded in this category, representing 69.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 383 | 57.8% |
| Billing | 91 | 13.7% |
| Availability (including rural call completion) | 67 | 10.1% |
| Equipment | 55 | 8.3% |
| Junk Faxes | 22 | 3.3% |
| Number Portability (keeping your number if you change providers) | 21 | 3.2% |
| Cramming (unauthorized charges on your phone bill) | 7 | 1.1% |
| Privacy | 7 | 1.1% |
| Interference (including signal jammers) | 5 | 0.8% |
| Slamming (change of your carrier without permission) | 4 | 0.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
173 complaints were recorded in this category, representing 18.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 76 | 43.9% |
| Availability | 49 | 28.3% |
| Speed | 19 | 11.0% |
| Equipment | 11 | 6.4% |
| Interference | 10 | 5.8% |
| Privacy | 8 | 4.6% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
88 complaints were recorded in this category, representing 9.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 62 | 70.5% |
| Billing | 14 | 15.9% |
| Indecency | 5 | 5.7% |
| Loud Commercials | 4 | 4.5% |
| Equipment | 2 | 2.3% |
| Interference | 1 | 1.1% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
Unwanted calls
383 complaints relating to unwanted calls were recorded on this date, accounting for 40.4% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (682) 357-4697 | 8 | 2.1% |
| (301) 329-5829 | 3 | 0.8% |
| (202) 539-9268 | 2 | 0.5% |
| (201) 234-8596 | 1 | 0.3% |
| (202) 830-0571 | 1 | 0.3% |
| (202) 886-0901 | 1 | 0.3% |
| (202) 945-9865 | 1 | 0.3% |
| (203) 868-0611 | 1 | 0.3% |
| (205) 505-1032 | 1 | 0.3% |
| (209) 843-0463 | 1 | 0.3% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (682) 357-4697 | 9 | 2.3% |
| (301) 329-5829 | 5 | 1.3% |
| (202) 539-9268 | 3 | 0.8% |
| (888) 531-5815 | 3 | 0.8% |
| (202) 830-0571 | 1 | 0.3% |
| (202) 968-0715 | 1 | 0.3% |
| (203) 868-0611 | 1 | 0.3% |
| (207) 481-9545 | 1 | 0.3% |
| (209) 843-0463 | 1 | 0.3% |
| (213) 659-5327 | 1 | 0.3% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (682) 357-4697 was reported slightly more often than other business contact numbers.
- (682) 357-4697 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.