FCC Consumer Complaints – 7 June 2024
Introduction
On 7 June 2024, the Federal Communications Commission recorded 878 consumer complaints relating to telecommunications services, this was lower than the 949 complaints recorded the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 384 complaints.
Key statistics
- Total complaints
- 878
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (384)
- Most reported state/territory
- California (95)
Where the complaints came from
A total of 878 complaints were recorded on 7 June 2024, with reports originating from 566 cities in 51 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 70 of the 86 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 95 | 10.8% |
| Alabama | 86 | 9.8% |
| Florida | 60 | 6.8% |
| Texas | 60 | 6.8% |
| New York | 59 | 6.7% |
| Colorado | 47 | 5.4% |
| Ohio | 35 | 4.0% |
| Pennsylvania | 33 | 3.8% |
| Georgia | 30 | 3.4% |
| Washington | 30 | 3.4% |
| Other states and territories | 342 | 39.0% |
Location highlight
Complaints in Alabama were heavily concentrated in Feefsdf, which accounted for the majority of reports within the state.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 607 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 607 | 69.1% |
| Internet | 140 | 15.9% |
| TV | 111 | 12.6% |
| Radio | 12 | 1.4% |
| Accessibility | 5 | 0.6% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
607 complaints were recorded in this category, representing 69.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 384 | 63.3% |
| Billing | 64 | 10.5% |
| Availability (including rural call completion) | 57 | 9.4% |
| Equipment | 52 | 8.6% |
| Number Portability (keeping your number if you change providers) | 17 | 2.8% |
| Cramming (unauthorized charges on your phone bill) | 13 | 2.1% |
| Privacy | 9 | 1.5% |
| Interference (including signal jammers) | 5 | 0.8% |
| Junk Faxes | 4 | 0.7% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
140 complaints were recorded in this category, representing 15.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 61 | 43.6% |
| Availability | 44 | 31.4% |
| Equipment | 14 | 10.0% |
| Interference | 10 | 7.1% |
| Speed | 9 | 6.4% |
| Privacy | 2 | 1.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
111 complaints were recorded in this category, representing 12.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 82 | 73.9% |
| Billing | 17 | 15.3% |
| Indecency | 6 | 5.4% |
| Loud Commercials | 4 | 3.6% |
| Equipment | 1 | 0.9% |
| Interference | 1 | 0.9% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
Unwanted calls
A total of 384 complaints relating to unwanted calls were recorded on this date, representing 43.7% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (720) 715-8384 | 14 | 3.6% |
| (202) 505-1032 | 2 | 0.5% |
| (469) 247-0689 | 2 | 0.5% |
| (888) 531-5815 | 2 | 0.5% |
| (901) 255-1836 | 2 | 0.5% |
| (202) 949-8655 | 1 | 0.3% |
| (205) 691-5613 | 1 | 0.3% |
| (206) 395-0743 | 1 | 0.3% |
| (209) 300-6964 | 1 | 0.3% |
| (213) 569-3109 | 1 | 0.3% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (720) 715-8384 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.