FCC Consumer Complaints – 8 June 2024
Introduction
On Saturday, 8 June 2024, the Federal Communications Commission recorded 465 consumer complaints relating to telecommunications services, this represented a decline from the 878 complaints recorded the day before. Reports were received from 44 states and territories, with Alabama recording slightly more complaints than other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 465
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (165)
- Most reported state/territory
- Alabama (57)
Where the complaints came from
Across 309 cities in 44 states and territories, a total of 465 complaints were recorded on 8 June 2024. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, a significant concentration was observed in Alabama, where Feefsdf accounted for 51 of the 57 complaints recorded.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Alabama | 57 | 12.3% |
| California | 50 | 10.8% |
| Texas | 46 | 9.9% |
| Florida | 27 | 5.8% |
| New York | 20 | 4.3% |
| Colorado | 18 | 3.9% |
| Massachusetts | 17 | 3.7% |
| North Carolina | 14 | 3.0% |
| Michigan | 13 | 2.8% |
| Illinois | 12 | 2.6% |
| Other states and territories | 191 | 41.1% |
Location highlight
Feefsdf accounted for the majority of complaints recorded in Alabama.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 280 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 280 | 60.2% |
| Internet | 96 | 20.6% |
| TV | 73 | 15.7% |
| Radio | 11 | 2.4% |
| Emergency | 4 | 0.9% |
| Accessibility | 1 | 0.2% |
Phone complaints
280 complaints were recorded in this category, representing 60.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 165 | 58.9% |
| Billing | 41 | 14.6% |
| Availability (including rural call completion) | 27 | 9.6% |
| Equipment | 21 | 7.5% |
| Number Portability (keeping your number if you change providers) | 16 | 5.7% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.4% |
| Interference (including signal jammers) | 3 | 1.1% |
| Privacy | 2 | 0.7% |
| Junk Faxes | 1 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
96 complaints were recorded in this category, representing 20.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 36 | 37.5% |
| Availability | 24 | 25.0% |
| Speed | 14 | 14.6% |
| Interference | 8 | 8.3% |
| Equipment | 7 | 7.3% |
| Privacy | 7 | 7.3% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
73 complaints were recorded in this category, representing 15.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 58 | 79.5% |
| Billing | 6 | 8.2% |
| Indecency | 4 | 5.5% |
| Loud Commercials | 3 | 4.1% |
| Equipment | 2 | 2.7% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.