FCC Consumer Complaints – 9 June 2024
Introduction
A total of 364 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 9 June 2024, this was lower than the 465 complaints recorded the day before. Reports were received from 47 states and territories, with Alabama recording slightly more complaints than other locations. Availability was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 364
- States & territories reporting
- 47
- Most common issue
- Availability (85)
- Most reported state/territory
- Alabama (57)
Where the complaints came from
On 9 June 2024, the 364 complaints recorded by the Federal Communications Commission were reported from 260 cities across 47 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, a significant concentration was observed in Alabama, where Feefsdf accounted for 49 of the 57 complaints recorded.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Alabama | 57 | 15.7% |
| Texas | 37 | 10.2% |
| California | 34 | 9.3% |
| New York | 20 | 5.5% |
| Florida | 19 | 5.2% |
| Illinois | 16 | 4.4% |
| North Carolina | 14 | 3.8% |
| Pennsylvania | 13 | 3.6% |
| Colorado | 12 | 3.3% |
| Arizona | 11 | 3.0% |
| Other states and territories | 131 | 36.0% |
Location highlight
A large share of complaints in Alabama originated from Feefsdf, which accounted for most reports within the state.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 178 complaints. This was followed by TV, which accounted for 84 complaints.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 178 | 48.9% |
| TV | 84 | 23.1% |
| Internet | 81 | 22.3% |
| Radio | 13 | 3.6% |
| Emergency | 4 | 1.1% |
| Accessibility | 3 | 0.8% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
178 complaints were recorded in this category, representing 48.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 78 | 43.8% |
| Billing | 42 | 23.6% |
| Equipment | 22 | 12.4% |
| Availability (including rural call completion) | 16 | 9.0% |
| Cramming (unauthorized charges on your phone bill) | 6 | 3.4% |
| Number Portability (keeping your number if you change providers) | 6 | 3.4% |
| Privacy | 5 | 2.8% |
| Interference (including signal jammers) | 2 | 1.1% |
| Slamming (change of your carrier without permission) | 1 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
TV complaints
84 complaints were recorded in this category, representing 23.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 54 | 64.3% |
| Loud Commercials | 19 | 22.6% |
| Billing | 6 | 7.1% |
| Indecency | 3 | 3.6% |
| Interference | 2 | 2.4% |
Availability and Loud Commercials accounted for the majority of complaints in this category, with other issues reported less frequently.
Internet complaints
81 complaints were recorded in this category, representing 22.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 30 | 37.0% |
| Billing | 26 | 32.1% |
| Speed | 9 | 11.1% |
| Equipment | 7 | 8.6% |
| Interference | 7 | 8.6% |
| Privacy | 2 | 2.5% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.