FCC Consumer Complaints – 10 June 2024
Introduction
On Monday, 10 June 2024, 915 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 364 complaints recorded the previous day. Complaints were reported across 48 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 378 complaints recorded.
Key statistics
- Total complaints
- 915
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (378)
- Most reported state/territory
- California (92)
Where the complaints came from
A total of 915 complaints were recorded on 10 June 2024, with reports originating from 588 cities in 48 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, a significant concentration was observed in Alabama, where Feefsdf accounted for 48 of the 62 complaints recorded.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 92 | 10.1% |
| Texas | 63 | 6.9% |
| Alabama | 62 | 6.8% |
| New York | 61 | 6.7% |
| Georgia | 51 | 5.6% |
| Florida | 49 | 5.4% |
| Colorado | 34 | 3.7% |
| Pennsylvania | 32 | 3.5% |
| Ohio | 29 | 3.2% |
| Arizona | 28 | 3.1% |
| Other states and territories | 414 | 45.2% |
Location highlight
A large share of complaints in Alabama originated from Feefsdf, which accounted for most reports within the state.
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 643 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 643 | 70.3% |
| Internet | 143 | 15.6% |
| TV | 100 | 10.9% |
| Radio | 22 | 2.4% |
| Emergency | 5 | 0.5% |
| Accessibility | 2 | 0.2% |
Phone complaints
643 complaints were recorded in this category, representing 70.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 378 | 58.8% |
| Billing | 98 | 15.2% |
| Availability (including rural call completion) | 66 | 10.3% |
| Equipment | 38 | 5.9% |
| Number Portability (keeping your number if you change providers) | 25 | 3.9% |
| Cramming (unauthorized charges on your phone bill) | 13 | 2.0% |
| Junk Faxes | 9 | 1.4% |
| Interference (including signal jammers) | 6 | 0.9% |
| Privacy | 6 | 0.9% |
| Slamming (change of your carrier without permission) | 3 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
143 complaints were recorded in this category, representing 15.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 50 | 35.0% |
| Billing | 50 | 35.0% |
| Speed | 19 | 13.3% |
| Equipment | 12 | 8.4% |
| Interference | 8 | 5.6% |
| Privacy | 4 | 2.8% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
100 complaints were recorded in this category, representing 10.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 57 | 57.0% |
| Billing | 21 | 21.0% |
| Loud Commercials | 11 | 11.0% |
| Interference | 5 | 5.0% |
| Indecency | 3 | 3.0% |
| Privacy | 2 | 2.0% |
| Equipment | 1 | 1.0% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.