FCC Consumer Complaints – 5 June 2024
Introduction
A total of 1024 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Wednesday, 5 June 2024, this represented a decline from the 1104 complaints recorded the day before. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 450 complaints.
Key statistics
- Total complaints
- 1024
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (450)
- Most reported state/territory
- California (106)
Where the complaints came from
The 1024 complaints recorded on 5 June 2024 originated from 647 cities across 52 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 38 of the 50 complaints recorded in the state.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 106 | 10.4% |
| Texas | 82 | 8.0% |
| Florida | 77 | 7.5% |
| New York | 65 | 6.3% |
| Alabama | 50 | 4.9% |
| Georgia | 35 | 3.4% |
| Ohio | 35 | 3.4% |
| North Carolina | 34 | 3.3% |
| Virginia | 33 | 3.2% |
| Arizona | 32 | 3.1% |
| Other states and territories | 475 | 46.4% |
Location highlight
A large share of complaints in Alabama originated from Feefsdf, which accounted for most reports within the state.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 747 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 747 | 72.9% |
| Internet | 168 | 16.4% |
| TV | 84 | 8.2% |
| Radio | 17 | 1.7% |
| Accessibility | 4 | 0.4% |
| Emergency | 3 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
747 complaints were recorded in this category, representing 72.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 450 | 60.2% |
| Billing | 105 | 14.1% |
| Availability (including rural call completion) | 72 | 9.6% |
| Equipment | 53 | 7.1% |
| Number Portability (keeping your number if you change providers) | 23 | 3.1% |
| Interference (including signal jammers) | 14 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.6% |
| Junk Faxes | 10 | 1.3% |
| Privacy | 7 | 0.9% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
168 complaints were recorded in this category, representing 16.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 67 | 39.9% |
| Availability | 59 | 35.1% |
| Speed | 19 | 11.3% |
| Equipment | 11 | 6.5% |
| Interference | 7 | 4.2% |
| Privacy | 5 | 3.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
84 complaints were recorded in this category, representing 8.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 52 | 61.9% |
| Billing | 18 | 21.4% |
| Loud Commercials | 5 | 6.0% |
| Equipment | 4 | 4.8% |
| Interference | 4 | 4.8% |
| Indecency | 1 | 1.2% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 450 complaints relating to unwanted calls on this date, representing 43.9% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (888) 531-5815 | 6 | 1.3% |
| (301) 969-5138 | 2 | 0.4% |
| (505) 403-9736 | 2 | 0.4% |
| (505) 796-1752 | 2 | 0.4% |
| (914) 767-5831 | 2 | 0.4% |
| (202) 202-8125 | 1 | 0.2% |
| (202) 456-1111 | 1 | 0.2% |
| (202) 938-3032 | 1 | 0.2% |
| (209) 309-6153 | 1 | 0.2% |
| (210) 660-1021 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (888) 531-5815 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.