FCC Consumer Complaints – 2 June 2024
Introduction
A total of 427 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 2 June 2024, this represented a decline from the 640 complaints recorded the day before. The complaints came from 50 states and territories, with Alabama reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 427
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (122)
- Most reported state/territory
- Alabama (58)
Where the complaints came from
The 427 complaints recorded on 2 June 2024 originated from 307 cities across 50 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 53 of the 58 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Alabama | 58 | 13.6% |
| Texas | 41 | 9.6% |
| California | 40 | 9.4% |
| Florida | 26 | 6.1% |
| New York | 25 | 5.9% |
| Pennsylvania | 18 | 4.2% |
| Washington | 18 | 4.2% |
| North Carolina | 17 | 4.0% |
| Georgia | 14 | 3.3% |
| New Jersey | 14 | 3.3% |
| Other states and territories | 156 | 36.5% |
Location highlight
Feefsdf accounted for nearly all complaints recorded in Alabama.
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone accounted for the largest share, with 248 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 248 | 58.1% |
| TV | 88 | 20.6% |
| Internet | 75 | 17.6% |
| Radio | 12 | 2.8% |
| Emergency | 3 | 0.7% |
| Accessibility | 1 | 0.2% |
Phone complaints
248 complaints were recorded in this category, representing 58.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 122 | 49.2% |
| Billing | 41 | 16.5% |
| Availability (including rural call completion) | 22 | 8.9% |
| Equipment | 22 | 8.9% |
| Cramming (unauthorized charges on your phone bill) | 13 | 5.2% |
| Number Portability (keeping your number if you change providers) | 12 | 4.8% |
| Interference (including signal jammers) | 10 | 4.0% |
| Privacy | 5 | 2.0% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
TV complaints
88 complaints were recorded in this category, representing 20.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 62 | 70.5% |
| Billing | 12 | 13.6% |
| Loud Commercials | 10 | 11.4% |
| Indecency | 3 | 3.4% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
Internet complaints
75 complaints were recorded in this category, representing 17.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 29 | 38.7% |
| Billing | 22 | 29.3% |
| Equipment | 8 | 10.7% |
| Speed | 8 | 10.7% |
| Interference | 7 | 9.3% |
| Privacy | 1 | 1.3% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.