FCC Consumer Complaints – 14 June 2024
Introduction
The Federal Communications Commission recorded 993 consumer complaints on 14 June 2024 relating to telecommunications services, complaint volume increased from 920 complaints the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 388 complaints recorded.
Key statistics
- Total complaints
- 993
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (388)
- Most reported state/territory
- California (119)
Where the complaints came from
A total of 993 complaints were recorded on 14 June 2024, with reports originating from 611 cities in 51 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, a significant concentration was observed in Alabama, where Feefsdf accounted for 56 of the 68 complaints recorded.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 119 | 12.0% |
| Texas | 89 | 9.0% |
| Florida | 72 | 7.3% |
| Alabama | 68 | 6.8% |
| Ohio | 53 | 5.3% |
| Arizona | 50 | 5.0% |
| New York | 47 | 4.7% |
| Illinois | 29 | 2.9% |
| Pennsylvania | 29 | 2.9% |
| North Carolina | 28 | 2.8% |
| Other states and territories | 408 | 41.1% |
Location highlights
- Feefsdf accounted for the majority of complaints recorded in Alabama.
- Complaints in California were reported across 76 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 653 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 653 | 65.8% |
| Internet | 195 | 19.6% |
| TV | 113 | 11.4% |
| Radio | 23 | 2.3% |
| Emergency | 4 | 0.4% |
| Accessibility | 3 | 0.3% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
653 complaints were recorded in this category, representing 65.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 388 | 59.4% |
| Billing | 95 | 14.5% |
| Availability (including rural call completion) | 56 | 8.6% |
| Equipment | 44 | 6.7% |
| Number Portability (keeping your number if you change providers) | 24 | 3.7% |
| Junk Faxes | 14 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 10 | 1.5% |
| Interference (including signal jammers) | 10 | 1.5% |
| Privacy | 8 | 1.2% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
195 complaints were recorded in this category, representing 19.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 70 | 35.9% |
| Billing | 67 | 34.4% |
| Equipment | 17 | 8.7% |
| Speed | 17 | 8.7% |
| Interference | 15 | 7.7% |
| Privacy | 9 | 4.6% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
113 complaints were recorded in this category, representing 11.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 67 | 59.3% |
| Loud Commercials | 24 | 21.2% |
| Billing | 11 | 9.7% |
| Indecency | 4 | 3.5% |
| Equipment | 3 | 2.7% |
| Interference | 2 | 1.8% |
| Privacy | 1 | 0.9% |
Availability and Loud Commercials were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.