FCC Consumer Complaints – 15 June 2024
Introduction
On 15 June 2024, 418 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 993 complaints recorded the previous day. Reports were received from 47 states and territories, with Alabama recording slightly more complaints than other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 418
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (112)
- Most reported state/territory
- Alabama (42)
Where the complaints came from
The 418 complaints recorded on 15 June 2024 originated from 282 cities across 47 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, a significant concentration was observed in Alabama, where Feefsdf accounted for 38 of the 42 complaints recorded.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Alabama | 42 | 10.0% |
| California | 33 | 7.9% |
| Texas | 33 | 7.9% |
| Florida | 32 | 7.7% |
| Georgia | 21 | 5.0% |
| New York | 18 | 4.3% |
| Arizona | 16 | 3.8% |
| North Carolina | 15 | 3.6% |
| Pennsylvania | 14 | 3.3% |
| Tennessee | 12 | 2.9% |
| Other states and territories | 182 | 43.5% |
Location highlight
Complaint activity in Alabama was almost entirely concentrated in Feefsdf.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 250 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 250 | 59.8% |
| Internet | 90 | 21.5% |
| TV | 63 | 15.1% |
| Radio | 8 | 1.9% |
| Emergency | 6 | 1.4% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
250 complaints were recorded in this category, representing 59.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 112 | 44.8% |
| Billing | 56 | 22.4% |
| Availability (including rural call completion) | 27 | 10.8% |
| Equipment | 22 | 8.8% |
| Number Portability (keeping your number if you change providers) | 9 | 3.6% |
| Interference (including signal jammers) | 8 | 3.2% |
| Cramming (unauthorized charges on your phone bill) | 7 | 2.8% |
| Privacy | 6 | 2.4% |
| Slamming (change of your carrier without permission) | 3 | 1.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
90 complaints were recorded in this category, representing 21.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 33 | 36.7% |
| Availability | 27 | 30.0% |
| Interference | 12 | 13.3% |
| Speed | 10 | 11.1% |
| Equipment | 4 | 4.4% |
| Privacy | 4 | 4.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
63 complaints were recorded in this category, representing 15.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 45 | 71.4% |
| Billing | 7 | 11.1% |
| Loud Commercials | 7 | 11.1% |
| Equipment | 1 | 1.6% |
| Indecency | 1 | 1.6% |
| Interference | 1 | 1.6% |
| Privacy | 1 | 1.6% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.