FCC Consumer Complaints – 16 June 2024
Introduction
A total of 398 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Sunday, 16 June 2024, this represented a decline from the 418 complaints recorded the day before. Complaints were reported across 49 states and territories, with Alabama slightly ahead of the other locations. Availability was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 398
- States & territories reporting
- 49
- Most common issue
- Availability (104)
- Most reported state/territory
- Alabama (67)
Where the complaints came from
Across 250 cities in 49 states and territories, a total of 398 complaints were recorded on 16 June 2024. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 62 of the 67 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Alabama | 67 | 16.8% |
| California | 38 | 9.5% |
| Texas | 38 | 9.5% |
| Wisconsin | 23 | 5.8% |
| Florida | 22 | 5.5% |
| New York | 16 | 4.0% |
| Illinois | 15 | 3.8% |
| New Jersey | 15 | 3.8% |
| Arizona | 10 | 2.5% |
| Virginia | 9 | 2.3% |
| Other states and territories | 145 | 36.4% |
Location highlights
- Nearly all complaints reported in Alabama originated from Feefsdf.
- California had the widest distribution of complaints, with reports originating from 27 different cities.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 205 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 205 | 51.5% |
| Internet | 88 | 22.1% |
| TV | 87 | 21.9% |
| Radio | 14 | 3.5% |
| Accessibility | 3 | 0.8% |
| Emergency | 1 | 0.3% |
Phone complaints
205 complaints were recorded in this category, representing 51.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 97 | 47.3% |
| Billing | 46 | 22.4% |
| Equipment | 20 | 9.8% |
| Availability (including rural call completion) | 19 | 9.3% |
| Number Portability (keeping your number if you change providers) | 7 | 3.4% |
| Cramming (unauthorized charges on your phone bill) | 5 | 2.4% |
| Interference (including signal jammers) | 5 | 2.4% |
| Privacy | 4 | 2.0% |
| Junk Faxes | 1 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
88 complaints were recorded in this category, representing 22.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 32 | 36.4% |
| Billing | 32 | 36.4% |
| Interference | 11 | 12.5% |
| Speed | 6 | 6.8% |
| Equipment | 4 | 4.5% |
| Privacy | 3 | 3.4% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
87 complaints were recorded in this category, representing 21.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 66 | 75.9% |
| Loud Commercials | 12 | 13.8% |
| Billing | 5 | 5.7% |
| Indecency | 3 | 3.4% |
| Equipment | 1 | 1.1% |
Availability and Loud Commercials accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.