FCC Consumer Complaints – 18 June 2024
Introduction
On Tuesday, 18 June 2024, 961 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 851 complaints the day before. The complaints came from 48 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 961
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (326)
- Most reported state/territory
- California (99)
Where the complaints came from
The 961 complaints recorded on 18 June 2024 originated from 622 cities across 48 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. Despite the overall distribution, a notable concentration at the city level was observed in Alabama, where Feefsdf accounted for 54 of the 66 complaints recorded in the state.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 99 | 10.3% |
| Texas | 74 | 7.7% |
| Alabama | 66 | 6.9% |
| New York | 60 | 6.2% |
| Florida | 57 | 5.9% |
| Arizona | 47 | 4.9% |
| Georgia | 40 | 4.2% |
| Michigan | 40 | 4.2% |
| North Carolina | 40 | 4.2% |
| Virginia | 28 | 2.9% |
| Other states and territories | 410 | 42.7% |
Location highlights
- A large share of complaints in Alabama originated from Feefsdf, which accounted for most reports within the state.
- California had the widest distribution of complaints, with reports originating from 71 different cities.
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 634 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 634 | 66.0% |
| Internet | 200 | 20.8% |
| TV | 102 | 10.6% |
| Radio | 11 | 1.1% |
| Accessibility | 7 | 0.7% |
| Emergency | 7 | 0.7% |
Phone complaints
634 complaints were recorded in this category, representing 66.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 326 | 51.4% |
| Billing | 116 | 18.3% |
| Availability (including rural call completion) | 65 | 10.3% |
| Equipment | 52 | 8.2% |
| Number Portability (keeping your number if you change providers) | 22 | 3.5% |
| Junk Faxes | 16 | 2.5% |
| Interference (including signal jammers) | 13 | 2.1% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.7% |
| Privacy | 7 | 1.1% |
| Slamming (change of your carrier without permission) | 4 | 0.6% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
200 complaints were recorded in this category, representing 20.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 89 | 44.5% |
| Availability | 58 | 29.0% |
| Equipment | 14 | 7.0% |
| Speed | 14 | 7.0% |
| Interference | 13 | 6.5% |
| Privacy | 12 | 6.0% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
102 complaints were recorded in this category, representing 10.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 67 | 65.7% |
| Billing | 15 | 14.7% |
| Indecency | 6 | 5.9% |
| Interference | 5 | 4.9% |
| Loud Commercials | 5 | 4.9% |
| Equipment | 2 | 2.0% |
| Privacy | 2 | 2.0% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
Unwanted calls
There were 326 complaints relating to unwanted calls on this date, representing 33.9% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (503) 500-8540 | 5 | 1.5% |
| (202) 599-1314 | 3 | 0.9% |
| (585) 376-3509 | 2 | 0.6% |
| (602) 935-7174 | 2 | 0.6% |
| (855) 903-0106 | 2 | 0.6% |
| (202) 599-1214 | 1 | 0.3% |
| (202) 933-2511 | 1 | 0.3% |
| (202) 980-7361 | 1 | 0.3% |
| (203) 563-8008 | 1 | 0.3% |
| (206) 641-2529 | 1 | 0.3% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- Reports were spread across many different business contact numbers, with no single number dominating.
- (503) 500-8540 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.