FCC Consumer Complaints – 20 August 2024
Introduction
On Tuesday, 20 August 2024, the Federal Communications Commission recorded 1064 consumer complaints relating to telecommunications services, complaint volume increased from 927 complaints the day before. Reports were received from 51 states and territories, with Texas recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 447 complaints.
Key statistics
- Total complaints
- 1064
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (447)
- Most reported state/territory
- Texas (130)
Where the complaints came from
The 1064 complaints recorded on 20 August 2024 originated from 678 cities across 51 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 130 | 12.2% |
| California | 117 | 11.0% |
| New York | 79 | 7.4% |
| Florida | 75 | 7.0% |
| New Jersey | 51 | 4.8% |
| North Carolina | 46 | 4.3% |
| Georgia | 36 | 3.4% |
| Ohio | 36 | 3.4% |
| Illinois | 33 | 3.1% |
| Pennsylvania | 33 | 3.1% |
| Other states and territories | 427 | 40.1% |
Location highlight
California had the widest distribution of complaints, with reports originating from 80 different cities.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 740 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 740 | 69.5% |
| Internet | 214 | 20.1% |
| TV | 87 | 8.2% |
| Radio | 17 | 1.6% |
| Accessibility | 3 | 0.3% |
| Request for Dispute Assistance | 2 | 0.2% |
| Emergency | 1 | 0.1% |
Phone complaints
740 complaints were recorded in this category, representing 69.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 447 | 60.4% |
| Billing | 102 | 13.8% |
| Availability (including rural call completion) | 67 | 9.1% |
| Equipment | 62 | 8.4% |
| Number Portability (keeping your number if you change providers) | 22 | 3.0% |
| Junk Faxes | 13 | 1.8% |
| Interference (including signal jammers) | 12 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.9% |
| Privacy | 7 | 0.9% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
214 complaints were recorded in this category, representing 20.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 94 | 43.9% |
| Availability | 56 | 26.2% |
| Speed | 22 | 10.3% |
| Interference | 15 | 7.0% |
| Privacy | 14 | 6.5% |
| Equipment | 13 | 6.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
87 complaints were recorded in this category, representing 8.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 41 | 47.1% |
| Billing | 19 | 21.8% |
| Availability | 12 | 13.8% |
| Indecency | 7 | 8.0% |
| Interference | 3 | 3.4% |
| Privacy | 3 | 3.4% |
| Equipment | 2 | 2.3% |
The largest share of complaints in this category related to Loud Commercials and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.