FCC Consumer Complaints – 21 August 2024
Introduction
On Wednesday, 21 August 2024, the Federal Communications Commission recorded 1120 consumer complaints relating to telecommunications services, complaint volume increased from 1064 complaints the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 508 complaints recorded.
Key statistics
- Total complaints
- 1120
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (508)
- Most reported state/territory
- California (119)
Where the complaints came from
On 21 August 2024, the 1120 complaints recorded by the Federal Communications Commission were reported from 717 cities across 51 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 119 | 10.6% |
| Florida | 91 | 8.1% |
| Texas | 89 | 7.9% |
| New York | 61 | 5.4% |
| Washington | 57 | 5.1% |
| Pennsylvania | 44 | 3.9% |
| Ohio | 39 | 3.5% |
| New Jersey | 38 | 3.4% |
| Georgia | 36 | 3.2% |
| Michigan | 36 | 3.2% |
| Other states and territories | 510 | 45.5% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 799 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 799 | 71.3% |
| Internet | 248 | 22.1% |
| TV | 50 | 4.5% |
| Radio | 11 | 1.0% |
| Accessibility | 7 | 0.6% |
| Emergency | 4 | 0.4% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
799 complaints were recorded in this category, representing 71.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 508 | 63.6% |
| Billing | 100 | 12.5% |
| Equipment | 57 | 7.1% |
| Availability (including rural call completion) | 54 | 6.8% |
| Number Portability (keeping your number if you change providers) | 22 | 2.8% |
| Privacy | 18 | 2.3% |
| Junk Faxes | 14 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 13 | 1.6% |
| Interference (including signal jammers) | 13 | 1.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
248 complaints were recorded in this category, representing 22.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 109 | 44.0% |
| Availability | 76 | 30.6% |
| Speed | 23 | 9.3% |
| Interference | 17 | 6.9% |
| Equipment | 14 | 5.6% |
| Privacy | 9 | 3.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
50 complaints were recorded in this category, representing 4.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 46.0% |
| Availability | 11 | 22.0% |
| Equipment | 5 | 10.0% |
| Loud Commercials | 5 | 10.0% |
| Interference | 4 | 8.0% |
| Indecency | 2 | 4.0% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.