FCC Consumer Complaints – 22 August 2024
Introduction
A total of 1067 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 22 August 2024, this was lower than the 1120 complaints recorded the day before. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 519 complaints.
Key statistics
- Total complaints
- 1067
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (519)
- Most reported state/territory
- California (132)
Where the complaints came from
Reports recorded on 22 August 2024 show 1067 complaints originating from 681 cities across 52 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 132 | 12.4% |
| Texas | 99 | 9.3% |
| Florida | 82 | 7.7% |
| New York | 70 | 6.6% |
| Arizona | 44 | 4.1% |
| Ohio | 44 | 4.1% |
| Washington | 36 | 3.4% |
| New Jersey | 34 | 3.2% |
| Pennsylvania | 34 | 3.2% |
| Virginia | 34 | 3.2% |
| Other states and territories | 457 | 42.8% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. Phone was the most reported category, with 791 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 791 | 74.1% |
| Internet | 224 | 21.0% |
| TV | 33 | 3.1% |
| Radio | 15 | 1.4% |
| Emergency | 3 | 0.3% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
791 complaints were recorded in this category, representing 74.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 519 | 65.6% |
| Billing | 72 | 9.1% |
| Availability (including rural call completion) | 59 | 7.5% |
| Equipment | 49 | 6.2% |
| Number Portability (keeping your number if you change providers) | 27 | 3.4% |
| Junk Faxes | 24 | 3.0% |
| Interference (including signal jammers) | 19 | 2.4% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.5% |
| Privacy | 7 | 0.9% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
224 complaints were recorded in this category, representing 21.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 90 | 40.2% |
| Availability | 67 | 29.9% |
| Equipment | 21 | 9.4% |
| Speed | 21 | 9.4% |
| Interference | 18 | 8.0% |
| Privacy | 7 | 3.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
33 complaints were recorded in this category, representing 3.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 16 | 48.5% |
| Availability | 6 | 18.2% |
| Indecency | 4 | 12.1% |
| Loud Commercials | 3 | 9.1% |
| Equipment | 2 | 6.1% |
| Interference | 2 | 6.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 519 complaints relating to unwanted calls were recorded on this date, representing 48.6% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 941-1150 | 5 | 1.0% |
| (212) 516-9541 | 2 | 0.4% |
| (315) 872-7893 | 2 | 0.4% |
| (435) 243-7845 | 2 | 0.4% |
| (845) 280-1277 | 2 | 0.4% |
| (866) 644-0156 | 2 | 0.4% |
| (866) 659-0805 | 2 | 0.4% |
| (877) 243-5029 | 2 | 0.4% |
| (888) 672-3452 | 2 | 0.4% |
| (202) 571-6030 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (877) 941-1150 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.