FCC Consumer Complaints – 24 August 2024
Introduction
The Federal Communications Commission recorded 508 consumer complaints on Saturday, 24 August 2024 relating to telecommunications services, this was lower than the 1004 complaints recorded the day before. Reports were received from 45 states and territories, with California recording slightly more complaints than other locations. Complaints relating to Unwanted Calls were marginally higher than for other issue types.
Key statistics
- Total complaints
- 508
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (166)
- Most reported state/territory
- California (63)
Where the complaints came from
Reports recorded on 24 August 2024 show 508 complaints originating from 370 cities across 45 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 63 | 12.4% |
| Texas | 52 | 10.2% |
| Florida | 31 | 6.1% |
| Ohio | 30 | 5.9% |
| Colorado | 26 | 5.1% |
| North Carolina | 24 | 4.7% |
| New York | 24 | 4.7% |
| Washington | 19 | 3.7% |
| Pennsylvania | 18 | 3.5% |
| Virginia | 15 | 3.0% |
| Other states and territories | 206 | 40.6% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 322 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 322 | 63.4% |
| Internet | 145 | 28.5% |
| TV | 28 | 5.5% |
| Radio | 7 | 1.4% |
| Accessibility | 4 | 0.8% |
| Emergency | 2 | 0.4% |
Phone complaints
322 complaints were recorded in this category, representing 63.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 166 | 51.6% |
| Billing | 49 | 15.2% |
| Availability (including rural call completion) | 37 | 11.5% |
| Equipment | 37 | 11.5% |
| Number Portability (keeping your number if you change providers) | 12 | 3.7% |
| Privacy | 9 | 2.8% |
| Cramming (unauthorized charges on your phone bill) | 6 | 1.9% |
| Interference (including signal jammers) | 3 | 0.9% |
| Slamming (change of your carrier without permission) | 3 | 0.9% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
145 complaints were recorded in this category, representing 28.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 59 | 40.7% |
| Availability | 43 | 29.7% |
| Interference | 19 | 13.1% |
| Privacy | 9 | 6.2% |
| Equipment | 8 | 5.5% |
| Speed | 7 | 4.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.