FCC Consumer Complaints – 25 August 2024
Introduction
On Sunday, 25 August 2024, 426 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 508 complaints recorded the day before. Complaints were reported across 49 states and territories, with California slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 426
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (114)
- Most reported state/territory
- California (44)
Where the complaints came from
A total of 426 complaints were recorded on 25 August 2024, with reports originating from 349 cities in 49 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 44 | 10.3% |
| New York | 41 | 9.6% |
| Florida | 30 | 7.0% |
| Texas | 29 | 6.8% |
| Illinois | 18 | 4.2% |
| North Carolina | 18 | 4.2% |
| Arizona | 16 | 3.8% |
| Ohio | 16 | 3.8% |
| Pennsylvania | 16 | 3.8% |
| Georgia | 15 | 3.5% |
| Other states and territories | 183 | 43.0% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 267 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 267 | 62.7% |
| Internet | 119 | 27.9% |
| TV | 23 | 5.4% |
| Radio | 11 | 2.6% |
| Emergency | 4 | 0.9% |
| Accessibility | 2 | 0.5% |
Phone complaints
267 complaints were recorded in this category, representing 62.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 114 | 42.7% |
| Billing | 50 | 18.7% |
| Availability (including rural call completion) | 45 | 16.9% |
| Equipment | 23 | 8.6% |
| Number Portability (keeping your number if you change providers) | 11 | 4.1% |
| Privacy | 8 | 3.0% |
| Slamming (change of your carrier without permission) | 8 | 3.0% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.5% |
| Interference (including signal jammers) | 4 | 1.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
119 complaints were recorded in this category, representing 27.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 48 | 40.3% |
| Billing | 32 | 26.9% |
| Interference | 11 | 9.2% |
| Equipment | 10 | 8.4% |
| Privacy | 10 | 8.4% |
| Speed | 8 | 6.7% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.