FCC Consumer Complaints – 26 August 2024
Introduction
The Federal Communications Commission recorded 1040 consumer complaints on 26 August 2024 relating to telecommunications services, this represented an increase from the 426 complaints recorded the day before. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 401 complaints.
Key statistics
- Total complaints
- 1040
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (401)
- Most reported state/territory
- California (119)
Where the complaints came from
Across 678 cities in 52 states and territories, a total of 1040 complaints were recorded on 26 August 2024. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 119 | 11.4% |
| Texas | 94 | 9.0% |
| Florida | 88 | 8.5% |
| New York | 75 | 7.2% |
| Georgia | 57 | 5.5% |
| North Carolina | 41 | 3.9% |
| Colorado | 38 | 3.7% |
| New Jersey | 34 | 3.3% |
| Pennsylvania | 34 | 3.3% |
| Washington | 33 | 3.2% |
| Other states and territories | 427 | 41.1% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 734 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 734 | 70.6% |
| Internet | 225 | 21.6% |
| TV | 55 | 5.3% |
| Radio | 18 | 1.7% |
| Emergency | 5 | 0.5% |
| Accessibility | 3 | 0.3% |
Phone complaints
734 complaints were recorded in this category, representing 70.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 401 | 54.6% |
| Billing | 93 | 12.7% |
| Availability (including rural call completion) | 90 | 12.3% |
| Equipment | 65 | 8.9% |
| Number Portability (keeping your number if you change providers) | 31 | 4.2% |
| Privacy | 14 | 1.9% |
| Junk Faxes | 12 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.5% |
| Interference (including signal jammers) | 11 | 1.5% |
| Slamming (change of your carrier without permission) | 6 | 0.8% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
225 complaints were recorded in this category, representing 21.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 79 | 35.1% |
| Availability | 67 | 29.8% |
| Equipment | 29 | 12.9% |
| Interference | 21 | 9.3% |
| Speed | 17 | 7.6% |
| Privacy | 12 | 5.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
55 complaints were recorded in this category, representing 5.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 40.0% |
| Availability | 15 | 27.3% |
| Loud Commercials | 7 | 12.7% |
| Equipment | 5 | 9.1% |
| Interference | 4 | 7.3% |
| Indecency | 2 | 3.6% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.