FCC Consumer Complaints – 27 August 2024
Introduction
On 27 August 2024, the Federal Communications Commission recorded 1144 consumer complaints relating to telecommunications services, complaint volume increased from 1040 complaints the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 500 complaints.
Key statistics
- Total complaints
- 1144
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (500)
- Most reported state/territory
- California (116)
Where the complaints came from
On 27 August 2024, the 1144 complaints recorded by the Federal Communications Commission were reported from 693 cities across 51 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 116 | 10.1% |
| Texas | 89 | 7.8% |
| New York | 88 | 7.7% |
| Florida | 75 | 6.6% |
| Georgia | 55 | 4.8% |
| North Carolina | 43 | 3.8% |
| Pennsylvania | 41 | 3.6% |
| New Jersey | 39 | 3.4% |
| Washington | 39 | 3.4% |
| Ohio | 38 | 3.3% |
| Other states and territories | 519 | 45.4% |
Location highlight
Complaints in California were reported across 78 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 798 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 798 | 69.8% |
| Internet | 250 | 21.9% |
| TV | 65 | 5.7% |
| Radio | 17 | 1.5% |
| Emergency | 8 | 0.7% |
| Accessibility | 5 | 0.4% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
798 complaints were recorded in this category, representing 69.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 500 | 62.7% |
| Billing | 98 | 12.3% |
| Availability (including rural call completion) | 89 | 11.2% |
| Equipment | 45 | 5.6% |
| Interference (including signal jammers) | 16 | 2.0% |
| Junk Faxes | 16 | 2.0% |
| Number Portability (keeping your number if you change providers) | 16 | 2.0% |
| Cramming (unauthorized charges on your phone bill) | 8 | 1.0% |
| Privacy | 7 | 0.9% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
250 complaints were recorded in this category, representing 21.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 94 | 37.6% |
| Billing | 92 | 36.8% |
| Equipment | 26 | 10.4% |
| Speed | 17 | 6.8% |
| Interference | 11 | 4.4% |
| Privacy | 10 | 4.0% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
65 complaints were recorded in this category, representing 5.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 25 | 38.5% |
| Availability | 11 | 16.9% |
| Loud Commercials | 11 | 16.9% |
| Equipment | 8 | 12.3% |
| Indecency | 8 | 12.3% |
| Interference | 1 | 1.5% |
| Privacy | 1 | 1.5% |
Complaints in this category covered a range of issues, including Billing, Availability and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.