FCC Consumer Complaints – 28 August 2024
Introduction
On Wednesday, 28 August 2024, 1129 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 1144 complaints recorded the previous day. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 464 complaints.
Key statistics
- Total complaints
- 1129
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (464)
- Most reported state/territory
- California (115)
Where the complaints came from
A total of 1129 complaints were recorded on 28 August 2024, with reports originating from 707 cities in 51 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 115 | 10.2% |
| Texas | 102 | 9.0% |
| Florida | 101 | 8.9% |
| New York | 55 | 4.9% |
| Arizona | 46 | 4.1% |
| Georgia | 44 | 3.9% |
| Michigan | 44 | 3.9% |
| Pennsylvania | 44 | 3.9% |
| Ohio | 40 | 3.5% |
| Virginia | 39 | 3.5% |
| Other states and territories | 499 | 44.2% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 766 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 766 | 67.8% |
| Internet | 269 | 23.8% |
| TV | 69 | 6.1% |
| Radio | 17 | 1.5% |
| Emergency | 6 | 0.5% |
| Accessibility | 2 | 0.2% |
Phone complaints
766 complaints were recorded in this category, representing 67.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 464 | 60.6% |
| Availability (including rural call completion) | 77 | 10.1% |
| Billing | 72 | 9.4% |
| Equipment | 62 | 8.1% |
| Junk Faxes | 34 | 4.4% |
| Number Portability (keeping your number if you change providers) | 28 | 3.7% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.4% |
| Interference (including signal jammers) | 8 | 1.0% |
| Privacy | 8 | 1.0% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
269 complaints were recorded in this category, representing 23.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 104 | 38.7% |
| Availability | 82 | 30.5% |
| Equipment | 31 | 11.5% |
| Speed | 23 | 8.6% |
| Interference | 20 | 7.4% |
| Privacy | 9 | 3.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
69 complaints were recorded in this category, representing 6.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 20 | 29.0% |
| Availability | 18 | 26.1% |
| Loud Commercials | 11 | 15.9% |
| Indecency | 8 | 11.6% |
| Equipment | 3 | 4.3% |
| Interference | 3 | 4.3% |
| Privacy | 1 | 1.4% |
Complaints in this category covered a range of issues, including Billing, Availability and Loud Commercials.
Unwanted calls
A total of 464 complaints relating to unwanted calls were recorded on this date, representing 41.1% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 941-1150 | 6 | 1.3% |
| (260) 268-0929 | 2 | 0.4% |
| (435) 243-7356 | 2 | 0.4% |
| (608) 291-9194 | 2 | 0.4% |
| (771) 208-1265 | 2 | 0.4% |
| (833) 733-0844 | 2 | 0.4% |
| (856) 702-5115 | 2 | 0.4% |
| (201) 351-0068 | 1 | 0.2% |
| (202) 963-1085 | 1 | 0.2% |
| (202) 980-8556 | 1 | 0.2% |
Key patterns
- Other Services was reported slightly more often than other service types.
- Live Voice was reported slightly more often than other call types.
- (877) 941-1150 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.