FCC Consumer Complaints – 29 August 2024
Introduction
On Thursday, 29 August 2024, the Federal Communications Commission recorded 1090 consumer complaints relating to telecommunications services, this represented a decline from the 1129 complaints recorded the previous day. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 440 complaints.
Key statistics
- Total complaints
- 1090
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (440)
- Most reported state/territory
- California (128)
Where the complaints came from
Reports recorded on 29 August 2024 show 1090 complaints originating from 714 cities across 49 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 128 | 11.7% |
| Texas | 107 | 9.8% |
| Florida | 81 | 7.4% |
| New York | 69 | 6.3% |
| New Jersey | 45 | 4.1% |
| Washington | 44 | 4.0% |
| North Carolina | 39 | 3.6% |
| Georgia | 37 | 3.4% |
| Ohio | 37 | 3.4% |
| Pennsylvania | 33 | 3.0% |
| Other states and territories | 469 | 43.0% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 751 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 751 | 68.9% |
| Internet | 272 | 25.0% |
| TV | 47 | 4.3% |
| Radio | 12 | 1.1% |
| Emergency | 5 | 0.5% |
| Accessibility | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
751 complaints were recorded in this category, representing 68.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 440 | 58.6% |
| Billing | 110 | 14.6% |
| Availability (including rural call completion) | 74 | 9.9% |
| Equipment | 54 | 7.2% |
| Number Portability (keeping your number if you change providers) | 24 | 3.2% |
| Junk Faxes | 20 | 2.7% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.6% |
| Interference (including signal jammers) | 9 | 1.2% |
| Privacy | 5 | 0.7% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
272 complaints were recorded in this category, representing 25.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 121 | 44.5% |
| Billing | 81 | 29.8% |
| Equipment | 22 | 8.1% |
| Interference | 19 | 7.0% |
| Privacy | 15 | 5.5% |
| Speed | 14 | 5.1% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
47 complaints were recorded in this category, representing 4.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 36.2% |
| Availability | 14 | 29.8% |
| Loud Commercials | 8 | 17.0% |
| Indecency | 4 | 8.5% |
| Equipment | 2 | 4.3% |
| Interference | 1 | 2.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 440 complaints relating to unwanted calls on this date, representing 40.4% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 941-1150 | 7 | 1.6% |
| (260) 289-1557 | 2 | 0.5% |
| (425) 547-4264 | 2 | 0.5% |
| (620) 313-1260 | 2 | 0.5% |
| (754) 200-0805 | 2 | 0.5% |
| (771) 208-0256 | 2 | 0.5% |
| (833) 687-0940 | 2 | 0.5% |
| (833) 733-0844 | 2 | 0.5% |
| (866) 644-0156 | 2 | 0.5% |
| (202) 594-8401 | 1 | 0.2% |
Key patterns
- Other Services accounted for the largest share of unwanted call complaints by service type.
- Live Voice was reported slightly more often than other call types.
- (877) 941-1150 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.