FCC Consumer Complaints – 31 August 2024
Introduction
A total of 511 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 31 August 2024, complaint volume fell from 1021 complaints the day before. Complaints were reported across 46 states and territories, with Texas slightly ahead of the other locations. Unwanted Calls recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 511
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (156)
- Most reported state/territory
- Texas (59)
Where the complaints came from
Reports recorded on 31 August 2024 show 511 complaints originating from 374 cities across 46 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 59 | 11.5% |
| California | 54 | 10.6% |
| Florida | 43 | 8.4% |
| New York | 28 | 5.5% |
| Illinois | 23 | 4.5% |
| Pennsylvania | 20 | 3.9% |
| Ohio | 19 | 3.7% |
| Washington | 19 | 3.7% |
| Arizona | 17 | 3.3% |
| Georgia | 17 | 3.3% |
| Other states and territories | 212 | 41.5% |
What the complaints were about
The complaints recorded on this date fell into 5 different complaint categories. Phone accounted for the largest share, with 321 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 321 | 62.8% |
| Internet | 139 | 27.2% |
| TV | 34 | 6.7% |
| Radio | 13 | 2.5% |
| Emergency | 4 | 0.8% |
Phone complaints
321 complaints were recorded in this category, representing 62.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 156 | 48.6% |
| Equipment | 51 | 15.9% |
| Availability (including rural call completion) | 40 | 12.5% |
| Billing | 38 | 11.8% |
| Privacy | 12 | 3.7% |
| Interference (including signal jammers) | 8 | 2.5% |
| Cramming (unauthorized charges on your phone bill) | 7 | 2.2% |
| Number Portability (keeping your number if you change providers) | 6 | 1.9% |
| Slamming (change of your carrier without permission) | 2 | 0.6% |
| Junk Faxes | 1 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Equipment, Availability (including rural call completion) and Billing.
Internet complaints
139 complaints were recorded in this category, representing 27.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 53 | 38.1% |
| Availability | 45 | 32.4% |
| Equipment | 14 | 10.1% |
| Speed | 14 | 10.1% |
| Interference | 10 | 7.2% |
| Privacy | 3 | 2.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
34 complaints were recorded in this category, representing 6.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 12 | 35.3% |
| Indecency | 7 | 20.6% |
| Billing | 6 | 17.6% |
| Loud Commercials | 5 | 14.7% |
| Equipment | 3 | 8.8% |
| Interference | 1 | 2.9% |
Complaints in this category covered a range of issues, including Availability, Indecency and Billing.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.