FCC Consumer Complaints – 1 September 2024
Introduction
On 1 September 2024, the Federal Communications Commission recorded 375 consumer complaints relating to telecommunications services, complaint volume fell from 511 complaints the day before. Complaints were reported across 44 states and territories, with California slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 375
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (88)
- Most reported state/territory
- California (45)
Where the complaints came from
The 375 complaints recorded on 1 September 2024 were submitted from 270 cities across 44 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A notable concentration at the city level was observed in Washington, where Seattle accounted for 20 of the 30 complaints recorded in the state.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 45 | 12.0% |
| Florida | 36 | 9.6% |
| Texas | 34 | 9.1% |
| Washington | 30 | 8.0% |
| New Jersey | 16 | 4.3% |
| New York | 16 | 4.3% |
| Arizona | 15 | 4.0% |
| Georgia | 13 | 3.5% |
| Illinois | 13 | 3.5% |
| North Carolina | 13 | 3.5% |
| Other states and territories | 144 | 38.4% |
Location highlight
Seattle accounted for the majority of complaints recorded in Washington.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 229 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 229 | 61.1% |
| Internet | 101 | 26.9% |
| TV | 31 | 8.3% |
| Emergency | 6 | 1.6% |
| Radio | 4 | 1.1% |
| Accessibility | 3 | 0.8% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
229 complaints were recorded in this category, representing 61.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 88 | 38.4% |
| Availability (including rural call completion) | 41 | 17.9% |
| Billing | 37 | 16.2% |
| Equipment | 37 | 16.2% |
| Number Portability (keeping your number if you change providers) | 12 | 5.2% |
| Cramming (unauthorized charges on your phone bill) | 6 | 2.6% |
| Interference (including signal jammers) | 4 | 1.7% |
| Privacy | 4 | 1.7% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
101 complaints were recorded in this category, representing 26.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 36 | 35.6% |
| Availability | 30 | 29.7% |
| Speed | 13 | 12.9% |
| Interference | 10 | 9.9% |
| Equipment | 7 | 6.9% |
| Privacy | 5 | 5.0% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
31 complaints were recorded in this category, representing 8.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 11 | 35.5% |
| Billing | 6 | 19.4% |
| Indecency | 6 | 19.4% |
| Loud Commercials | 6 | 19.4% |
| Equipment | 2 | 6.5% |
A broad mix of issues was reported in this category, with Availability, Billing and Indecency among the most common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.