FCC Consumer Complaints – 2 September 2024
Introduction
On 2 September 2024, the Federal Communications Commission recorded 519 consumer complaints relating to telecommunications services, this was higher than the 375 complaints recorded the previous day. Complaints were reported across 44 states and territories, with California slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 519
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (130)
- Most reported state/territory
- California (62)
Where the complaints came from
The 519 complaints recorded on 2 September 2024 originated from 378 cities across 44 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 62 | 11.9% |
| Florida | 42 | 8.1% |
| New York | 37 | 7.1% |
| Texas | 37 | 7.1% |
| Illinois | 27 | 5.2% |
| New Jersey | 24 | 4.6% |
| Arizona | 22 | 4.2% |
| North Carolina | 21 | 4.0% |
| Massachusetts | 19 | 3.7% |
| Washington | 17 | 3.3% |
| Other states and territories | 211 | 40.7% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 288 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 288 | 55.5% |
| Internet | 126 | 24.3% |
| TV | 89 | 17.1% |
| Radio | 7 | 1.3% |
| Accessibility | 4 | 0.8% |
| Emergency | 4 | 0.8% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
288 complaints were recorded in this category, representing 55.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 130 | 45.1% |
| Availability (including rural call completion) | 45 | 15.6% |
| Billing | 41 | 14.2% |
| Equipment | 34 | 11.8% |
| Number Portability (keeping your number if you change providers) | 14 | 4.9% |
| Privacy | 8 | 2.8% |
| Interference (including signal jammers) | 7 | 2.4% |
| Cramming (unauthorized charges on your phone bill) | 6 | 2.1% |
| Slamming (change of your carrier without permission) | 3 | 1.0% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
126 complaints were recorded in this category, representing 24.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 52 | 41.3% |
| Availability | 44 | 34.9% |
| Interference | 9 | 7.1% |
| Equipment | 8 | 6.3% |
| Speed | 8 | 6.3% |
| Privacy | 5 | 4.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
89 complaints were recorded in this category, representing 17.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 61 | 68.5% |
| Billing | 17 | 19.1% |
| Loud Commercials | 5 | 5.6% |
| Indecency | 3 | 3.4% |
| Interference | 3 | 3.4% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.