FCC Consumer Complaints – 4 September 2024
Introduction
A total of 1102 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Wednesday, 4 September 2024, complaint volume increased from 976 complaints the previous day. Reports were received from 50 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 1102
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (390)
- Most reported state/territory
- California (133)
Where the complaints came from
A total of 1102 complaints were recorded on 4 September 2024, with reports originating from 721 cities in 50 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 133 | 12.1% |
| Texas | 98 | 8.9% |
| Florida | 84 | 7.6% |
| New York | 61 | 5.5% |
| North Carolina | 52 | 4.7% |
| Pennsylvania | 41 | 3.7% |
| Arizona | 38 | 3.4% |
| Washington | 36 | 3.3% |
| Colorado | 35 | 3.2% |
| Michigan | 35 | 3.2% |
| Other states and territories | 489 | 44.4% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 735 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 735 | 66.7% |
| Internet | 253 | 23.0% |
| TV | 92 | 8.3% |
| Radio | 13 | 1.2% |
| Emergency | 5 | 0.5% |
| Accessibility | 2 | 0.2% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
735 complaints were recorded in this category, representing 66.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 390 | 53.1% |
| Billing | 145 | 19.7% |
| Availability (including rural call completion) | 71 | 9.7% |
| Equipment | 47 | 6.4% |
| Number Portability (keeping your number if you change providers) | 31 | 4.2% |
| Cramming (unauthorized charges on your phone bill) | 14 | 1.9% |
| Privacy | 14 | 1.9% |
| Junk Faxes | 11 | 1.5% |
| Interference (including signal jammers) | 6 | 0.8% |
| Slamming (change of your carrier without permission) | 4 | 0.5% |
| Rural Call Completion | 2 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
253 complaints were recorded in this category, representing 23.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 116 | 45.8% |
| Availability | 74 | 29.2% |
| Equipment | 26 | 10.3% |
| Speed | 18 | 7.1% |
| Interference | 13 | 5.1% |
| Privacy | 6 | 2.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
92 complaints were recorded in this category, representing 8.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 34 | 37.0% |
| Availability | 33 | 35.9% |
| Loud Commercials | 13 | 14.1% |
| Indecency | 6 | 6.5% |
| Equipment | 3 | 3.3% |
| Privacy | 2 | 2.2% |
| Interference | 1 | 1.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.