FCC Consumer Complaints – 5 September 2024
Introduction
On 5 September 2024, the Federal Communications Commission recorded 1227 consumer complaints relating to telecommunications services, complaint volume increased from 1102 complaints the day before. Complaints were reported across 53 states and territories, with California slightly ahead of the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 1227
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (433)
- Most reported state/territory
- California (125)
Where the complaints came from
Reports recorded on 5 September 2024 show 1227 complaints originating from 835 cities across 53 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 125 | 10.2% |
| Florida | 86 | 7.0% |
| Texas | 84 | 6.8% |
| New York | 81 | 6.6% |
| Pennsylvania | 52 | 4.2% |
| North Carolina | 50 | 4.1% |
| Illinois | 48 | 3.9% |
| Ohio | 48 | 3.9% |
| Michigan | 44 | 3.6% |
| Arizona | 42 | 3.4% |
| Other states and territories | 566 | 46.1% |
Location highlight
California had the widest distribution of complaints, with reports originating from 87 different cities.
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 908 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 908 | 74.0% |
| Internet | 223 | 18.2% |
| TV | 71 | 5.8% |
| Radio | 15 | 1.2% |
| Accessibility | 7 | 0.6% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
908 complaints were recorded in this category, representing 74.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 433 | 47.7% |
| Billing | 256 | 28.2% |
| Availability (including rural call completion) | 66 | 7.3% |
| Equipment | 66 | 7.3% |
| Number Portability (keeping your number if you change providers) | 32 | 3.5% |
| Junk Faxes | 17 | 1.9% |
| Interference (including signal jammers) | 13 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 12 | 1.3% |
| Privacy | 9 | 1.0% |
| Slamming (change of your carrier without permission) | 4 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
223 complaints were recorded in this category, representing 18.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 102 | 45.7% |
| Availability | 65 | 29.1% |
| Equipment | 21 | 9.4% |
| Interference | 15 | 6.7% |
| Speed | 13 | 5.8% |
| Privacy | 7 | 3.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
71 complaints were recorded in this category, representing 5.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 31 | 43.7% |
| Billing | 22 | 31.0% |
| Loud Commercials | 7 | 9.9% |
| Indecency | 5 | 7.0% |
| Equipment | 3 | 4.2% |
| Interference | 2 | 2.8% |
| Privacy | 1 | 1.4% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.