FCC Consumer Complaints – 7 September 2024
Introduction
On 7 September 2024, 582 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 1010 complaints the day before. The complaints came from 46 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was reported slightly more frequently than other issues.
Key statistics
- Total complaints
- 582
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (151)
- Most reported state/territory
- California (83)
Where the complaints came from
The 582 complaints recorded on 7 September 2024 were submitted from 435 cities across 46 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 83 | 14.3% |
| Texas | 46 | 7.9% |
| Florida | 40 | 6.9% |
| New York | 33 | 5.7% |
| Pennsylvania | 26 | 4.5% |
| Georgia | 24 | 4.1% |
| Arizona | 23 | 4.0% |
| Washington | 22 | 3.8% |
| Colorado | 18 | 3.1% |
| North Carolina | 18 | 3.1% |
| Other states and territories | 249 | 42.8% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone was the most reported category, with 348 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 348 | 59.8% |
| Internet | 158 | 27.1% |
| TV | 56 | 9.6% |
| Radio | 14 | 2.4% |
| Emergency | 3 | 0.5% |
| Accessibility | 2 | 0.3% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
348 complaints were recorded in this category, representing 59.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 151 | 43.4% |
| Billing | 79 | 22.7% |
| Equipment | 44 | 12.6% |
| Availability (including rural call completion) | 35 | 10.1% |
| Number Portability (keeping your number if you change providers) | 15 | 4.3% |
| Privacy | 9 | 2.6% |
| Interference (including signal jammers) | 8 | 2.3% |
| Cramming (unauthorized charges on your phone bill) | 6 | 1.7% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
158 complaints were recorded in this category, representing 27.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 49 | 31.0% |
| Availability | 43 | 27.2% |
| Speed | 25 | 15.8% |
| Interference | 18 | 11.4% |
| Equipment | 16 | 10.1% |
| Privacy | 7 | 4.4% |
The remaining complaints in this category were spread across several issues, including Billing, Availability and Speed.
TV complaints
56 complaints were recorded in this category, representing 9.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 27 | 48.2% |
| Billing | 18 | 32.1% |
| Indecency | 5 | 8.9% |
| Loud Commercials | 3 | 5.4% |
| Equipment | 2 | 3.6% |
| Interference | 1 | 1.8% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.