FCC Consumer Complaints – 8 September 2024
Introduction
On Sunday, 8 September 2024, 389 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 582 complaints recorded the day before. Reports were received from 45 states and territories, with California recording slightly more complaints than other locations. Billing recorded a slightly higher number of complaints than other issues.
Key statistics
- Total complaints
- 389
- States & territories reporting
- 45
- Most common issue
- Billing (101)
- Most reported state/territory
- California (48)
Where the complaints came from
Across 303 cities in 45 states and territories, a total of 389 complaints were recorded on 8 September 2024. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 48 | 12.3% |
| Florida | 43 | 11.1% |
| Texas | 24 | 6.2% |
| New York | 21 | 5.4% |
| Georgia | 19 | 4.9% |
| Washington | 16 | 4.1% |
| Illinois | 14 | 3.6% |
| Arizona | 13 | 3.3% |
| Pennsylvania | 12 | 3.1% |
| Colorado | 11 | 2.8% |
| Other states and territories | 168 | 43.2% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone was the most reported category, with 210 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 210 | 54.0% |
| Internet | 122 | 31.4% |
| TV | 37 | 9.5% |
| Radio | 10 | 2.6% |
| Accessibility | 5 | 1.3% |
| Emergency | 5 | 1.3% |
Phone complaints
210 complaints were recorded in this category, representing 54.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 78 | 37.1% |
| Billing | 53 | 25.2% |
| Availability (including rural call completion) | 24 | 11.4% |
| Equipment | 24 | 11.4% |
| Cramming (unauthorized charges on your phone bill) | 10 | 4.8% |
| Number Portability (keeping your number if you change providers) | 10 | 4.8% |
| Privacy | 7 | 3.3% |
| Interference (including signal jammers) | 3 | 1.4% |
| Junk Faxes | 1 | 0.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
122 complaints were recorded in this category, representing 31.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 49 | 40.2% |
| Billing | 37 | 30.3% |
| Speed | 18 | 14.8% |
| Interference | 8 | 6.6% |
| Privacy | 8 | 6.6% |
| Equipment | 2 | 1.6% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
37 complaints were recorded in this category, representing 9.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 18 | 48.6% |
| Billing | 10 | 27.0% |
| Loud Commercials | 4 | 10.8% |
| Indecency | 2 | 5.4% |
| Interference | 2 | 5.4% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.